Guest Services Agent

2024-07-10
Drexel Hill, PA, USA
Krajnik
Job descriptionThis position requires a motivated, dependable, and detailed-oriented individual with good computer skills, who can multi-task and demonstrate a guest-focused attitude while responding quickly to guest needs. Our team members are positive individuals who know how to exceed guest expectations while maintaining an exceptional level of hospitality and professionalism.Responsibilities:Greet arriving guests, assign rooms, make keys, and collect guest payment and billing information in a friendly and welcoming mannerAbility to work on a computer, answer phone calls, and handle walk-ins for guest reservations, cancellations, check-ins, check-outs, and processing guests payment and billing informationProviding outstanding service by listening and handling guests needs and requests in a quick and timely mannerCommunicate with all departments to ensure a smooth and well-run operation so that each guest has the best experience possibleAcknowledge the guest as they are leaving the hotel in a friendly mannerRunning night audit reports, then printing and providing general manager with proper report sheets What we are looking for:Hotel experience preferred but not required.Commitment to excellenceDependable and enthusiastic work ethicAttention to detailFriendly personalityPositive attitude Benefits:Competitive pay Paid time off A fun and respectful workplace Opportunity to grow and develop Great hotel discounts worldwideJob Types: Full-time, Part-timePay: $16.00 - $17.00 per hourExpected hours: 20 45 per weekBenefits: 401(k)Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insurance Schedule: Day shiftHolidaysNight shiftOn callOvernight shift Work setting: In-person Education: High school or equivalent (Preferred) Work Location: In person

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