Senior Technical Account Manager

About Rye:Rye is an API that enables companies to sell any product on the internet within their own site or app, and earn revenue – without the complexities of establishing brand partnerships, managing inventory, or fulfilling orders. If it’s a product or brand on the internet, we power you to find it, sell it, and earn revenue from your sale.We are a seed-stage startup with an amazing founding team that includes Justin Kan, co-founder of Twitch, and early engineers from Reddit. We're a mission driven, remote-first company that is building the future of commerce.About the Role:We're looking for a Senior Technical Account Manager to join our growing team. As our first Senior Technical Account Manager, you will own the post-sales customer relationship, including integration and ongoing technical support. This is an exciting opportunity to build our post-sales processes and shape how we engage with our customers, providing best-in-class support and strategic guidance to our customers. This role is perfect for someone who thrives in fast-paced environments, loves problem-solving, and has a strong technical background in APIs and e-commerce.Responsibilities:Own all customer relationships, including implementation and ongoing product and technical supportCreate scalable, repeatable implementation paths based on customer type and technical architecture, including timelines, milestones, and resourcing requirementsDevelop a scalable ticketing system for customer issues, including prioritization, SLAs, and workflows to ensure efficient issue resolution and trackingRegularly engage with customers beyond issue resolution to share product updates, announce new features, and invite participation in beta programsProvide insights to engineering based on customer feedback and experiences to guide future product improvementsWork closely with engineering to gain in-depth knowledge of our API, product limitations, best practices for implementation, and planned roadmapQualifications:5+ years of experience, 3+ years in a customer-facing roleStrong understanding of APIs, integration processes, and e-commerce platforms (Shopify, Amazon, Magento, WooCommerce, etc.)Experience in managing technical projects with structured timelines, deliverables, and resource coordinationProven ability to troubleshoot complex technical issues and guide customers through technical challengesStrong technical writerAt Rye, we offer a highly competitive salary and benefits package. We're well-funded with several years of runway and funding from a16z. This is a great opportunity for someone looking to join a fast-paced startup and have tons of autonomy and ownership in their work.