Account Manager

The Account Manager role is the specialization area of our CX organization that focuses on growing customer wallet share within the Appcues customer base by identifying, qualifying, and closing expansion opportunities. Reporting to the Director of Account Management, you will optimize revenue from existing customers through renewal negotiations, outreach campaigns, and individual customer business reviews. You will work closely with our Customer Success and Implementation Managers to ensure customers are experiencing excellent product outcomes. The ideal candidate will have a SaaS account management background, and will be comfortable working with new technology to drive engagement with decision-makers and influencers within product, marketing, engineering, and customer success teams. Role Responsibilities Build and expand relationships and awareness of Appcues, primarily within our self-serve, SMB and mid-market accountsManage the renewal process and exceed renewal goals Develop and implement strategies for creating upsell and cross-sell opportunitiesConduct sales qualification calls and platform demos for new teams within assigned accounts to expand total customer contract valueEvaluate core usage trends and articulate value to show Appcues impact and provide strategic recommendations during business reviewsIdentify and document business goals, technology stack, and how customers are using AppcuesPartner with Customer Success Managers to increase adoption of Appcues platformAdvocate for customer needs for training and services where neededAdvocate for the overall health of relationship to Appcues, acting proactively to address issues and concernsEngage with Appcues Support, Success, and Billing teams to ensure customer questions are addressed in a timely mannerDevelop and manage customer relationships for assigned accounts to gain strategic positioning with decision makers, retain existing revenue, and attain additional business Skills, Knowledge and ExperienceMinimum 2 years of managing and growing a portfolio of relationships with buyersDemonstrated progressive successful account management experience managing hundreds of customersExperience with negotiating and closing commercial contractsExperience running SaaS platform demosStrong customer orientation, dedication, and passion for delivering a great customer experienceExcellent verbal and written communication skillsCollaborative and team orientedExperience using Salesforce.comMotivated, self-directed and results orientedComfortable learning and using new technologyKnowledge and Interest in Appcues and PLG methodology preferredYou share our values, and work in accordance with those valuesAbility to use Appcues to aid in your goals