Accounts Payable Back Office - Call Center en Barcelona
2026-07-07
Barcelona, España
Descripción de la oferta
Duración de la oferta: hasta el 06/08/2026.FuncionesFunctions and Responsibilities: Issue Resolution: - Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner - Fast and effective response to inbound calls/emails. - Solve status queries. - Escalate potential issues. Service Excellence: - Providing the best- in- class supplier service based on a fine understanding of the nature of Accounts Payable. - Ensure contractual SLA is maintained (48 hours to answer emails) . - Ensure the E2E supplier service process. - Vendor Relations: Managing vendor inquiries, offering clarifications. Cross-department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issuesRequisitosRequirements: - Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset. Competencies: - Customer orientation - Strong attention to detail. - Strong communication skills. - Strong analytical and problem- solving skills - Flexible and autonomous. - Initiative, highly proactive and adaptable approach. - Solution oriented. - Real capability to listen to customers, understanding of their needs. Specific Knowledge required: Proficiency in SAP and Microsoft Office. Se ofrece- Canteen with a full meal for €3. 60 (deducted directly from payroll) - Gym at the office + guided classes outside working hours for €18/month - Parking - Flexible compensation: health insurance, transport card, childcare (paid through payroll) - Pension plan with Banco Santander (in case of termination, it becomes the employee's property) - E- shop with discounts on company products - Christmas hamper with group products valued at over €1, 000 - Remote work allowance of €200 in the first month - 2 days home office
Duración de la oferta: hasta el 06/08/2026.FuncionesFunctions and Responsibilities: Issue Resolution: - Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner - Fast and effective response to inbound calls/emails. - Solve status queries. - Escalate potential issues. Service Excellence: - Providing the best- in- class supplier service based on a fine understanding of the nature of Accounts Payable. - Ensure contractual SLA is maintained (48 hours to answer emails) . - Ensure the E2E supplier service process. - Vendor Relations: Managing vendor inquiries, offering clarifications. Cross-department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issuesRequisitosRequirements: - Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset. Competencies: - Customer orientation - Strong attention to detail. - Strong communication skills. - Strong analytical and problem- solving skills - Flexible and autonomous. - Initiative, highly proactive and adaptable approach. - Solution oriented. - Real capability to listen to customers, understanding of their needs. Specific Knowledge required: Proficiency in SAP and Microsoft Office. Se ofrece- Canteen with a full meal for €3. 60 (deducted directly from payroll) - Gym at the office + guided classes outside working hours for €18/month - Parking - Flexible compensation: health insurance, transport card, childcare (paid through payroll) - Pension plan with Banco Santander (in case of termination, it becomes the employee's property) - E- shop with discounts on company products - Christmas hamper with group products valued at over €1, 000 - Remote work allowance of €200 in the first month - 2 days home office