Accounts Payables - Customer Service en Barcelona
2026-09-23
Barcelona, España
Descripción de la oferta
Duración de la oferta: hasta el 23/10/2026.FuncionesIssue Resolution: - Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner - Fast and effective response to inbound calls/emails. - Solve status queries. - Escalate potential issues. Service Excellence: - Providing the best- in- class supplier service based on a fine understanding of the nature of Accounts Payable. - Ensure contractual SLA is maintained (48 hours to answer emails) . - Ensure the E2E supplier service process. - Vendor Relations: Managing vendor inquiries, offering clarifications. Cross-department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issuesRequisitosRequirements: - Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset. Competencies: - Customer orientation - Strong attention to detail. - Strong communication skills. - Strong analytical and problem- solving skills - Flexible and autonomous. - Initiative, highly proactive and adaptable approach. - Solution oriented. - Real capability to listen to customers, understanding of their needs. Specific Knowledge required: Proficiency in SAP and Microsoft Office. Se ofreceWorking hours - Flexible start time between 7: 30 a. m. and 10: 00 a. m. - From Monday to Thursday, employees work 8. 5 hours of effective working time per day, plus a 40- minute lunch and coffee break. - On Fridays, there is a 6- hour intensive working day, with a flexible start time between 7: 30 a. m. and 9: 30 a. m. Remote Working Policy - Hybrid model: 3 days in the office and 2 days working from home. - Employees do not need to complete their probation period to access remote working; they simply need to accept the company's remote working policy. - Working remotely from abroad is not permitted, nor from locations more than 3 hours away from the office.
Duración de la oferta: hasta el 23/10/2026.FuncionesIssue Resolution: - Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner - Fast and effective response to inbound calls/emails. - Solve status queries. - Escalate potential issues. Service Excellence: - Providing the best- in- class supplier service based on a fine understanding of the nature of Accounts Payable. - Ensure contractual SLA is maintained (48 hours to answer emails) . - Ensure the E2E supplier service process. - Vendor Relations: Managing vendor inquiries, offering clarifications. Cross-department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issuesRequisitosRequirements: - Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset. Competencies: - Customer orientation - Strong attention to detail. - Strong communication skills. - Strong analytical and problem- solving skills - Flexible and autonomous. - Initiative, highly proactive and adaptable approach. - Solution oriented. - Real capability to listen to customers, understanding of their needs. Specific Knowledge required: Proficiency in SAP and Microsoft Office. Se ofreceWorking hours - Flexible start time between 7: 30 a. m. and 10: 00 a. m. - From Monday to Thursday, employees work 8. 5 hours of effective working time per day, plus a 40- minute lunch and coffee break. - On Fridays, there is a 6- hour intensive working day, with a flexible start time between 7: 30 a. m. and 9: 30 a. m. Remote Working Policy - Hybrid model: 3 days in the office and 2 days working from home. - Employees do not need to complete their probation period to access remote working; they simply need to accept the company's remote working policy. - Working remotely from abroad is not permitted, nor from locations more than 3 hours away from the office.