Airport Agent

Breeze is hiring- join us!The Airport Agent role supports both Stations during peak season and our Guest Empowerment team and during off peak seasons. We are looking for highly motivated self-starters who support their teammates while empowering and supporting Breeze Guests along their travel journey. At the airport, they help Guests with check-in, boarding, baggage, etc. While working remotely they will support Guests through a variety of digital channels such as SMS, Messenger, and email by empowering Guests to use the Breeze app and website to make flight reservations, itinerary changes, manage their account and get answers to their questions. Work days can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly verbally, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.The pay for this position: At the airport supporting Stations: $16.50 per hour Remote supporting Guest Empowerment: $15 per hourThis is a part-time positionLink to apply: https://boards.greenhouse.io/breezeairways/jobs/6054537003Heres what youll doWhile working at the Airport, Team Members will:Provide Breeze Guests at the airport with a Seriously Nice experience during check-in and boarding.Greet and assist Guests at airport arrival with check-in checking bags, and supporting needs at ticket counter through digital channels and standard airport processing methods.Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations, and resolving related complaints and problems.Work at the gate during the boarding process, gate checking bags.Assist Guests with wheelchairs through all areas of the airport including terminal and gate areas.Operate jetbridges and open and close the main cabin door of the planeAssist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrivalDirect Guests through Customs, Immigration, Quarantine, and other points in a Federal Inspection Station.Commit to regular attendance and punctualityCommit to working safe and in full compliance with all work rules, regulations, policies and procedures.While working Remotely, Team Members will:Communicate with Guests through a digital-first contact approach, but also telephone communication as needed.Work with multiple Guests at the same timeWork in multiple programs and on multiple screens simultaneouslyEmpower Guests to use the Breeze app and website to make flight reservations, itinerary changes, manage their account and get answers to their questions.De-escalate frustrated Guests by remaining calm under pressure, focusing on solutions, communicating clearly in writing, and maintaining a positive attitudeEngage in continuous and concurrent virtual conversations offering solutions and information for empowering Guests through their Breeze experienceKindly and patiently resolve Guests concerns by researching systems to find the root cause of Guests technical difficultiesCommit to regular attendance and punctualityAttend virtual on-camera meetingsWork independently and as part of a teamComplete Behind-the-scenes tasks to ensure Guests reservations are complete and accurateRecommend improved processes to improve the overall Guest Experience though the spirit of ingenuity and integrityOffer peer-to-peer feedback, to contribute to the development of a growing team environment.Mentor others as their skillset expandsStay up to date on new product releases and participate in educational opportunities to deliver excellence in the roleWhile working both roles, Team Members will:Assist our team of Baggage Specialists with resolving guest baggage claims, concerns, and questionsUphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and ExcellenceComplete other duties as assigned*Note: Advance notice will be provided to all team members of updates to seasonal changes at Breezes discretion impacting whether they will be working at the airport or if they will be shifting to remote work*Heres what you need to be successfulMinimum QualificationsHigh School Diploma or General Education Development (GED) DiplomaTwo (2) years of customer service experienceBe willing to work at the airport during peak seasons and then also working remotely during off-peak seasonExcellent writing skills with an emphasis on grammar & spellingExcellent reading comprehensionBasic proficiency with Microsoft Office 365Must pass assessments which demonstrate basic computer, typing, communication and customer service skillsMulti-channel customer engagement experience (i.e. SMS, chat, email, and other messaging channels)Must pass new-hire trainingProvide regular verification of high-speed internet with minimum speeds of 5Mbps up and downAble to complete multi-factor authentication and connect to VPN to access Breeze systemsProvide a safe and professional office work environment within residence, free from background noise and distraction when working remotely.Perform Team Member in Charge administrative functions on rotationWilling to travel to Breeze Headquarters in Salt Lake City, UT for meetings and trainings as needed (travel to be arranged as needed by Breeze)Reside within 25 miles of the RSW AirportHave reliable transportationStrong attention to detail, organization, and time management skillsSelf-starter with a positive attitude and strong desire for successIdentify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breezes confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operationsBe willing to work with a station trainer to learn how to operate a jetway up to and away from parked aircraft.Ability to showcase exceptional customer service abilities to all clientele.Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.Must be able to lift, carry, push, pull and move items of 70 pounds or more on a regular basis.Must be able to communicate by radio and other devices.Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment.Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.Legally eligible to work in the country in which the position is locatedMust be at least 18 years of agePreferred QualificationsPrevious airline experiencePrevious contact center experience4-year degreeProficient and quality written communication at 65 WPMBi-lingual (English and Spanish)Navitaire PSS experienceGladly experienceHigh-speed internet with recommended speeds of 25Mbps up and downSkills/TalentsWhen working or traveling on Breeze flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftOrganizational fit for the Breeze culture, that is, exhibit the Breeze valuesPromote Breezes #1 value of safety as a Safety Ambassador, supporting Breezes Safety Management System (SMS) components, Safety Policy, and behavioral standardsLifting up to 100 pounds occasionally, 50 pounds frequentlyLive and promote Breezes core Values and VisionPerks of the JobHealth Savings Account with Breeze Employee Match401K with Breeze Employee MatchPTOTravel on Breeze and other Airlines too!Link to apply: https://boards.greenhouse.io/breezeairways/jobs/6054537003