Analyst- Quality Guía de Isora (Santa Cruz de Tenerife)
2026-01-05
Guía de Isora (Santa Cruz de Tenerife), España
Descripción de la oferta
Proceso de selección continuo.FuncionesInstantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: a haven of tranquility where the sea, land, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. The resort’s 462 rooms and suites, located between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or our lush gardens. A celebrated gastronomic destination, the resort is home to world-class restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area in Abama, we offer an unparalleled escape in Tenerife. JOIN OUR TEAM! …as a Quality Coordinator at The Ritz-Carlton Abama Resort in Tenerife. Who are we looking for? Are you passionate about excellence, attention to detail, and continuous improvement? As a Quality Coordinator, you will play a key role in ensuring that every guest experience reflects The Ritz-Carlton Gold Standards. You will act as a champion of quality, service consistency, and operational excellence, working cross-functionally with all departments to ensure every interaction exceeds guest expectations. If you enjoy analyzing processes, driving a culture of service, and elevating quality standards, we would love to meet you. Your responsibilities will include… Ensuring the correct implementation and compliance with The Ritz-Carlton Gold Standards across all areas of the resort. Coordinating and following up on internal and external quality audits, as well as action plans derived from them. Analyzing guest feedback (GSS, Qualtrics, internal and external surveys) to identify opportunities for continuous improvement. Leading quality and operational excellence initiatives in collaboration with all departments. Monitoring and following up on guest incidents and complaints, ensuring resolutions aligned with brand standards. Preparing quality reports, KPIs, and performance summaries for senior leadership. Supporting ongoing training of teams in service standards, quality culture, and guest experience. Ensuring proper documentation and updates of quality-related standard operating procedures. Actively participating in special projects focused on innovation, service consistency, and guest satisfaction.RequisitosWhat we are looking for in you… Strong attention to detail, analytical thinking, and a passion for excellence. Previous experience in Quality, Guest Experience, Front Office, or operational roles within luxury hospitality or high-standard environments. Ability to work cross-functionally with multiple departments and levels of the organization. Strong communication, influence, and follow-up skills. Proactive, organized, and results-oriented mindset. Fluency in English and Spanish; additional languages are a strong advantage. Experience with quality analysis tools, guest satisfaction platforms, and hotel systems is a plus. Valid work permit for Spain.Se ofreceHow we inspire you… Being part of our team means being a guardian of excellence and of The Ritz-Carlton legacy. Your work will have a direct impact on guest satisfaction and on the service culture of our Ladies and Gentlemen. Competitive salary above market and flexible compensation. Explore Rate benefits at more than 9,500 Marriott hotels worldwide, extended to family members, partners, and parents. 20% discount on Food & Beverage across all our hotels and 50% discount on the resort’s own culinary offerings. Up to 75% discount on flights for Tenerife residents to mainland Spain. Corporate benefits with multiple leisure and travel discounts. Special birthday gift. Complimentary guest stay at our resort after one year of service. 13th and 14th salary payments. Continuous training through our corporate university. Career development and growth opportunities within an international company. Complimentary employee meals. Uniform and laundry service provided (according to department). Team events, celebrations, and activities. Participation in corporate social responsibility initiatives. Comprehensive company-sponsored medical care.
Proceso de selección continuo.FuncionesInstantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: a haven of tranquility where the sea, land, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. The resort’s 462 rooms and suites, located between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or our lush gardens. A celebrated gastronomic destination, the resort is home to world-class restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area in Abama, we offer an unparalleled escape in Tenerife. JOIN OUR TEAM! …as a Quality Coordinator at The Ritz-Carlton Abama Resort in Tenerife. Who are we looking for? Are you passionate about excellence, attention to detail, and continuous improvement? As a Quality Coordinator, you will play a key role in ensuring that every guest experience reflects The Ritz-Carlton Gold Standards. You will act as a champion of quality, service consistency, and operational excellence, working cross-functionally with all departments to ensure every interaction exceeds guest expectations. If you enjoy analyzing processes, driving a culture of service, and elevating quality standards, we would love to meet you. Your responsibilities will include… Ensuring the correct implementation and compliance with The Ritz-Carlton Gold Standards across all areas of the resort. Coordinating and following up on internal and external quality audits, as well as action plans derived from them. Analyzing guest feedback (GSS, Qualtrics, internal and external surveys) to identify opportunities for continuous improvement. Leading quality and operational excellence initiatives in collaboration with all departments. Monitoring and following up on guest incidents and complaints, ensuring resolutions aligned with brand standards. Preparing quality reports, KPIs, and performance summaries for senior leadership. Supporting ongoing training of teams in service standards, quality culture, and guest experience. Ensuring proper documentation and updates of quality-related standard operating procedures. Actively participating in special projects focused on innovation, service consistency, and guest satisfaction.RequisitosWhat we are looking for in you… Strong attention to detail, analytical thinking, and a passion for excellence. Previous experience in Quality, Guest Experience, Front Office, or operational roles within luxury hospitality or high-standard environments. Ability to work cross-functionally with multiple departments and levels of the organization. Strong communication, influence, and follow-up skills. Proactive, organized, and results-oriented mindset. Fluency in English and Spanish; additional languages are a strong advantage. Experience with quality analysis tools, guest satisfaction platforms, and hotel systems is a plus. Valid work permit for Spain.Se ofreceHow we inspire you… Being part of our team means being a guardian of excellence and of The Ritz-Carlton legacy. Your work will have a direct impact on guest satisfaction and on the service culture of our Ladies and Gentlemen. Competitive salary above market and flexible compensation. Explore Rate benefits at more than 9,500 Marriott hotels worldwide, extended to family members, partners, and parents. 20% discount on Food & Beverage across all our hotels and 50% discount on the resort’s own culinary offerings. Up to 75% discount on flights for Tenerife residents to mainland Spain. Corporate benefits with multiple leisure and travel discounts. Special birthday gift. Complimentary guest stay at our resort after one year of service. 13th and 14th salary payments. Continuous training through our corporate university. Career development and growth opportunities within an international company. Complimentary employee meals. Uniform and laundry service provided (according to department). Team events, celebrations, and activities. Participation in corporate social responsibility initiatives. Comprehensive company-sponsored medical care.