Bellman Trainee Barcelona (Barcelona)
2025-11-24
Barcelona, España
Descripción de la oferta
Proceso de selección continuo.FuncionesJob Summary Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service. Essential Functions · Support the Guest Services team in maintaining and improving the quality of the guest experience. · Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff. · Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests. · Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction. · Assist in maintaining the cleanliness and organization of assigned work areas. · Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources. · Follow departmental policies and procedures in accordance with hotel standards. · Support in ensuring the lobby area remains attended and welcoming at all times. · Help protect guests’ belongings and hotel property by following security guidelines. · Assist in keeping accurate records of guest room keys issued to bell staff. · Participate in on-the-job learning and training sessions to understand hotel operations and service standards. · Respond to guest requests accurately, promptly, and courteously. · Observe and anticipate guests’ needs, responding proactively under supervision. · Help record relevant information in the daily logbook. · Assist in transporting guest luggage upon arrival, during room changes, and at departure. · Learn to correctly label, store, and retrieve luggage from the storage area. · Observe and assist in explaining hotel fire and safety procedures to guests. · Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry. · Remain attentive and professional at the assigned station, maintaining proper posture and presentation. Other Duties: · Support and asisst the Front office team. · Foster positive working relationships with other departments. · Maintain and improve the quality of all public areas.Requisitos· Education: Currently studying hospitality management. · Experience: Prior working experience in a hotel or restaurant is valuable. · Communication: Must be fluent in English and Spanish. · Skills: Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Ability to work under pressure. Good non-verbal communication skills. Initiative. · Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel Barcelona) Idiomas requeridos: Español e Inglés.Se ofrece1-week free stay in the Nobu Hotel ***** Free staff canteen (1 meal per day)
Proceso de selección continuo.FuncionesJob Summary Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service. Essential Functions · Support the Guest Services team in maintaining and improving the quality of the guest experience. · Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff. · Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests. · Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction. · Assist in maintaining the cleanliness and organization of assigned work areas. · Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources. · Follow departmental policies and procedures in accordance with hotel standards. · Support in ensuring the lobby area remains attended and welcoming at all times. · Help protect guests’ belongings and hotel property by following security guidelines. · Assist in keeping accurate records of guest room keys issued to bell staff. · Participate in on-the-job learning and training sessions to understand hotel operations and service standards. · Respond to guest requests accurately, promptly, and courteously. · Observe and anticipate guests’ needs, responding proactively under supervision. · Help record relevant information in the daily logbook. · Assist in transporting guest luggage upon arrival, during room changes, and at departure. · Learn to correctly label, store, and retrieve luggage from the storage area. · Observe and assist in explaining hotel fire and safety procedures to guests. · Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry. · Remain attentive and professional at the assigned station, maintaining proper posture and presentation. Other Duties: · Support and asisst the Front office team. · Foster positive working relationships with other departments. · Maintain and improve the quality of all public areas.Requisitos· Education: Currently studying hospitality management. · Experience: Prior working experience in a hotel or restaurant is valuable. · Communication: Must be fluent in English and Spanish. · Skills: Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Ability to work under pressure. Good non-verbal communication skills. Initiative. · Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel Barcelona) Idiomas requeridos: Español e Inglés.Se ofrece1-week free stay in the Nobu Hotel ***** Free staff canteen (1 meal per day)