Case Manager

Position Title: Bilingual Whole Family Approach- Case Manager/CoachReports To: Program ManagerFLSA Classification: ExemptPOSITION SUMMARYThe Case Manager/Coach ensures access and equitable services for families. Coaches are the bridge that connectslow-income individuals and families with critical services to achieve economic mobility.PRIMARY RESPONSIBILITIES: Demonstrate the ability to tailor solutions to meet the psychosocial, physical, cultural, and languageneeds of families. Enrolls eligible families in programs and/or services and monitors and supports program retention andcompletion. Administers intakes and produces a comprehensive assessment of participants social emotional,personal, educational and employment skills and goals, and support service needs. Creates and coordinates a mutually agreed-upon individual service strategy plans for each family. Meets regularly with individual families to monitor needs and progress on an ongoing basis, provide casemanagement, referrals, mentoring, and coaching. Records families interactions, services, and events in a timely and proficient manner, to ensure that goalsand objectives are met. Maintains and updates participant plans and files in accordance with programstandards and contract requirements. Maintains organized and updated physical and electronic files on each family, including relevantdocumentation, signed forms and releases. Implements evaluation aspects of all program componentsensuring confidentiality of data related to intakes, follow-up, exit, and satisfaction surveys. Adheres to allfederal, state, and local document confidentiality requirements. Supports Identity's mission and values. Continually look for ways to improve the organization. and works inalignment with Identity's strategic goals.SECONDARY RESPONSIBILITIES: Attends and actively participates in required training, meetings, and presentations. Participates in organization's outreach and advocacy activities. Coordinates with other agencies and partner programs. Performs other duties as assigned.EDUCATION, EXPERIENCE, and REQUIREMENTS: Bachelors Degree preferably in Social Work, Sociology, Psychology, or related field, or 5 at least yearsexperience as a case manager or related position. Knowledge of community resources Experience using database software desirable. Must be able to pass a background check and a Child Protective Servicesbackground check