Coordinador/a GGT Madrid 1 Madrid
2026-03-13
Madrid, España
Descripción de la oferta
Proceso de selección continuo.FuncionesThe person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe. Functions: - Support agents on their daily tasks - Detect improvement areas within the team by monitoring agents' handlings andproviding feedbacks, setting action plans and following - up on them. - Work closely with the Training and Quality Team in order to make the team providean excellence service to our customers - Define prioritizations in order to achieve our goals and organize the teamaccordingly. - Go outside the box and detect improvement areas in order to have more efficientprocess and procedures Requirements: - Have experience in Groups and Events handling and/or the Hotel Sector. - Be a goal - driven, determined person being able to meet deadlines and work wellunder pressure. - Have the ability to effectively multi - task and juggle multiple responsibilities at once - Cooperative and communicative attitude with co - workers, managers andemployees. - Excellent communication skills and ability to lead and guide - Organized and methodical person - Critical thinker and problem - solving skills essential Offered - Commissions as a percentage of objectives. - Ticket Restaurante. - hybrid work model. Monday to Friday. Time slot 08: 00 - 20: 00h - Salary: 27. 682, 30€ b/aRequisitos.
Proceso de selección continuo.FuncionesThe person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe. Functions: - Support agents on their daily tasks - Detect improvement areas within the team by monitoring agents' handlings andproviding feedbacks, setting action plans and following - up on them. - Work closely with the Training and Quality Team in order to make the team providean excellence service to our customers - Define prioritizations in order to achieve our goals and organize the teamaccordingly. - Go outside the box and detect improvement areas in order to have more efficientprocess and procedures Requirements: - Have experience in Groups and Events handling and/or the Hotel Sector. - Be a goal - driven, determined person being able to meet deadlines and work wellunder pressure. - Have the ability to effectively multi - task and juggle multiple responsibilities at once - Cooperative and communicative attitude with co - workers, managers andemployees. - Excellent communication skills and ability to lead and guide - Organized and methodical person - Critical thinker and problem - solving skills essential Offered - Commissions as a percentage of objectives. - Ticket Restaurante. - hybrid work model. Monday to Friday. Time slot 08: 00 - 20: 00h - Salary: 27. 682, 30€ b/aRequisitos.