Customer Care Specialist I

We are recruiting a Remote Customer Care Specialist I on behalf of Acuity International, who provides process and technology-based critical services to government and commercial enterprises around the world. The Customer Care Specialist I is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. This role acts as a liaison with examinees and network providers to schedule employment-related examinations and interacts daily with other Acuity team members and provider network partners. Hours may vary to include weekends. Hybrid schedules possible depending on contract.**Note from HireMilitary ** Before submitting your resume, ensure you have aligned your resume with the job description to identify you as a competitive candidate for the role. Use our Quick Start Guide to Writing a Targeted Resume to assist. ResponsibilitiesCoordinate with examinees and network providers to schedule employment-related examinations.Follow different protocols for each program. Adheres to program specific protocols, processes, and policies.Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.Contact examinees and facilities to schedule requested examinations.Contact providers regarding missing or incomplete examination results.File, scan, and retrieve exam results to include laboratory, medical, and final determinations.Consistently provides professional, and gracious customer service.Processes inbound and outbound phone calls, faxes, email, and mail.Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.Handles all medical and drug screen results compliant to HIPAA standard practices.Other duties as assigned.QualificationsHigh School Diploma or equivalentComputer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms.Customer service experienceAble to work a flexible schedule to accommodate work requirements.High level of organization and detail orientedDependabilityGood written and oral communication skillsMust be able to pass a background check and drug screen.Benefits & Compensation Annual/Hourly Salary starts at $16.20.Click the "Apply Now" button. We will forward your details and make a direct and warm introduction.EEO is the Law. Applicants can learn more about Tenova LLC/HireMilitary's status as an equal opportunity employer by viewing the federal EEO is the Law poster.