Customer Lifecycle Manager
2024-08-31
USA
Wizinc
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 40% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
We’re looking for a Customer Lifecycle Manager to join us in enhancing the value we deliver to our customers. In this role, you will report to the Senior Director of Customer Solutions & Experience Operations and work closely with a team of experts dedicated to optimizing the customer journey. As the Customer Lifecycle Specialist at Wiz, you will be responsible for managing all aspects of the customer lifecycle, from onboarding and renewals to support and expansion. You will collaborate with cross-functional teams, including Sales, Marketing, Product, and Support, to ensure our customers achieve their goals and derive maximum benefit from our cloud security solutions. Your role will involve driving strategic initiatives, analyzing customer data, and implementing process improvements to elevate the overall customer experience.
WHAT YOU’LL DO
Post-Sales Operations: Optimize the entire post-sales lifecycle, including onboarding, customer success, renewal processes, upsell opportunities, and support operations. Ensure seamless customer integration, proactive engagement, efficient support, and effective renewal and expansion strategies
Data Management and Reporting: Analyze customer data and operational metrics to monitor performance, identify trends, and provide actionable insights for improving customer engagement and retention
Process Improvement: Continuously assess and enhance operational processes and workflows related to the customer lifecycle, driving efficiencies and improving overall customer satisfaction
WHAT YOU’LL BRING
Minimum of 8 years in post-sales operations roles, including customer success, professional services, renewals, and customer support
Proven experience in managing operational aspects of the customer lifecycle
Strong project management skills with a track record of optimizing operational processes
Excellent communication and interpersonal skills, with a focus on operational efficiency and customer satisfaction
Analytical skills with the ability to interpret data and drive operational improvements
Proficiency in CRM and customer support tools, with a preference for experience with Salesforce, ServiceNow, PlanHat & Kantata
If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 40% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
We’re looking for a Customer Lifecycle Manager to join us in enhancing the value we deliver to our customers. In this role, you will report to the Senior Director of Customer Solutions & Experience Operations and work closely with a team of experts dedicated to optimizing the customer journey. As the Customer Lifecycle Specialist at Wiz, you will be responsible for managing all aspects of the customer lifecycle, from onboarding and renewals to support and expansion. You will collaborate with cross-functional teams, including Sales, Marketing, Product, and Support, to ensure our customers achieve their goals and derive maximum benefit from our cloud security solutions. Your role will involve driving strategic initiatives, analyzing customer data, and implementing process improvements to elevate the overall customer experience.
WHAT YOU’LL DO
Post-Sales Operations: Optimize the entire post-sales lifecycle, including onboarding, customer success, renewal processes, upsell opportunities, and support operations. Ensure seamless customer integration, proactive engagement, efficient support, and effective renewal and expansion strategies
Data Management and Reporting: Analyze customer data and operational metrics to monitor performance, identify trends, and provide actionable insights for improving customer engagement and retention
Process Improvement: Continuously assess and enhance operational processes and workflows related to the customer lifecycle, driving efficiencies and improving overall customer satisfaction
WHAT YOU’LL BRING
Minimum of 8 years in post-sales operations roles, including customer success, professional services, renewals, and customer support
Proven experience in managing operational aspects of the customer lifecycle
Strong project management skills with a track record of optimizing operational processes
Excellent communication and interpersonal skills, with a focus on operational efficiency and customer satisfaction
Analytical skills with the ability to interpret data and drive operational improvements
Proficiency in CRM and customer support tools, with a preference for experience with Salesforce, ServiceNow, PlanHat & Kantata
If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.