Customer Relations Associate

We are looking for a Customer Relations Associate to work in our corporate headquarters in Morris County, New Jersey.Responsibilities and Duties:Field customer inquiries via various contact methods including but not limited to: phone, email, web platforms, chatMaintain orders and inventory within Microsoft Dynamics GPProcess returns, claims, warranty issuesCreate and manage internal and external facing reporting for sales teams and clientsMaintain client KPIs for backorders, shipments, cancellation rates and moreWork closely with key departments to help facilitate program successQualifications and Skills:Ability to work in a very fast paced environment and multitaskStrong verbal and written communication skillsKnowledge of Microsoft SuiteKnowledge of Microsoft Dynamics GP a plus but not requiredStrong organization skillsPrevious office experience in a Customer Service, Sales Support or Account Support role is strongly desiredBi-Lingual (Spanish) candidates are a plusBenefits:Competitive salaryHealth insurance401(k) plan with an employer matchLife insurance and long-term disability insurancePaid time offGenerous employee purchase and incentive programsRymax (http://www.rymaxinc.com) understands the value of employee appreciation and customer loyalty. As the #1, full-service loyalty marketing organization, Rymax provides strategic, customized recognition programs and events to Fortune 100 and Fortune 500 corporations. Our award-winning programs are carefully designed to maximize business growth, engage employees, motivate sales teams and increase customer retention, through aspirational brand name rewards.Come join an organization that values employee engagement and rewards achievements!Rymax is an Equal Opportunity Employer