Customer Service Agent

WHAT IS YOUR ROLEAs a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.WHAT WILL YOU DO Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved Ensure proper and timely escalation of issues to meet internal and external expectations Identify opportunities and recommendations for continuous process improvement Deliver service excellence and maximize customer service and satisfaction Work with the external team to stay updated on product and service knowledge RequirementsYOU HAVE… 6 months to 1 year of customer service experience (may it be email, phone, or chat support) Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications Excellent reading comprehension, verbal, and written communication skills Strong and effective phone contact handling skills An ability to understand and communicate complex ideas to customers, both verbally and in written form Aptitude to quickly learn and navigate new technology, systems, and applications Ability to accept feedback gracefully and with an open mind Intermediate understanding of common Customer Experience best practices Customer orientation and ability to adapt/respond to different types of characters BenefitsTraining & DevelopmentMental Health ProgramAbout the companyBoldr is a global impact-driven organization that places immense value on our team members, the communities we operate in, and our esteemed clients. At the heart of our philosophy is the belief in fostering growth and fulfillment for our team members, aligning their interests and goals with meaningful career development opportunities.At Boldr, we take great pride in the diverse backgrounds, commitments, and passions that our team members bring to the table. This rich tapestry of perspectives and experiences contributes to our vibrant and inclusive company culture, which we wholeheartedly celebrate across our global teams.