Customer Service/Help Desk Specialist

About the Company: Coaxion Radiology (formerly Concord Radiology) is a growing radiology practice serving hospitals and other healthcare facilities across the country. Radiology is a team sport, and Coaxion Radiology is building a community of physicians and support team members who embody our values and mission. Our support team plays an essential role within the practice, using their strengths and talents to improve the overall healthcare experience. Coaxion Radiology provides consistent, high-quality care to patients, while delivering enhanced value and support to the hospitals, clinics, and imaging centers we serve.Duties/Responsibilities: Patient Inquiries: Address and resolve patient questions and concerns related to services, procedures, and general healthcare information. Appointment Scheduling: Assist patients in booking, rescheduling, or canceling appointments, ensuring accuracy and efficiency in the scheduling process. Insurance Assistance: Guide patients through insurance verification, claims processing, and billing inquiries, providing clear and accurate information. Technical Support: Offer assistance with online portals, telehealth services, and other healthcare technologies, troubleshooting any issues that arise. Problem Resolution: Handle patient complaints and issues, working to find timely and satisfactory resolutions. Data Entry: Update and maintain patient records in the system, ensuring all information is accurate and up-to-date. Collaboration: Coordinate with other departments as necessary to ensure seamless service delivery and communication. RequirementsStrong communication and interpersonal skills, with the ability to handle patient concerns calmly and effectively. Excellent problem-solving abilities and attention to detail. Proficiency in using healthcare-related software and technologies. Ability to work independently during after-hours shifts, including evenings, nights, weekends, and holidays. Education and Experience: High school diploma or equivalent required; additional education in healthcare administration or related field preferred. Previous experience in a customer service or help desk role, particularly in a healthcare setting, is highly desirable. Salary: $6-$7 USD per hourTools: Monday.com; Zendesk; OnePacs; Screen Connect