Customer Success Manager

Job Title: Customer Success ManagerLocation: Philippines (Remote)Salary Range: $1,100 - $2,500 USD per month, based on experience and skillsCompany Overview: Appointwise.io is revolutionizing the way agencies convert leads into deals and revenue. With a global user base, our dynamic team of four ambitious founders is on a rapid growth trajectory and seeking to scale significantly. We are looking for a proactive and experienced Customer Success Manager to join our team and drive customer satisfaction and retention.Role Overview: As our first dedicated Customer Success Manager, you will play a critical role in enhancing our customer operations and retention strategies. You will be responsible for creating and implementing a comprehensive customer success system, managing onboarding processes, and maintaining regular contact with our clients to ensure their ongoing satisfaction. This role requires a strategic thinker with a strong background in customer success within a similar business environment and proficiency with CRM tools like Go High Level.Key Responsibilities: Customer Onboarding: Conduct initial onboarding calls to integrate new clients into our network effectively. Client Check-ins: Manage and schedule periodic check-in calls with clients to address their needs and ensure satisfaction. Customer Engagement: Proactively reach out to customers to gauge their needs and provide support before issues arise. Process Improvement: Develop and implement strategies to enhance customer success operations, including exploring new ideas like a Slack channel for support. CRM Management: Utilize Go High Level or similar CRM platforms to track customer interactions, manage data, and analyze performance metrics. Collaboration: Work closely with the founding team to align customer success strategies with company goals and growth plans. Requirements: Experience: Minimum of 4 years of experience in a customer success or similar role, preferably within a software or SaaS environment. CRM Proficiency: Strong experience with Go High Level CRM or similar platforms. Strategic Thinking: Proven ability to develop and execute strategies to improve customer retention and success. Communication Skills: Excellent written and verbal communication skills in English. Problem-Solving: Ability to proactively identify issues and implement solutions to enhance customer experience. Adaptability: Comfortable working in a fast-paced environment and scaling processes as the company grows. What We Are Not Looking For: Basic Customer Support Representatives: We are not seeking individuals who only follow predefined tasks without bringing strategic thinking or process improvement ideas to the table. Short-Term Solutions: Candidates who are looking for a temporary position or are not interested in contributing to long-term growth and scalability. Passive Approach: Individuals who prefer reactive rather than proactive customer engagement will not align with our needs. Preferred Qualifications: Previous experience in a remote work setting. Familiarity with customer support best practices and tools. Ability to work within the 9 am - 5 pm EST time zone. Additional Information:Working Hours: Predominantly 9 am - 5 pm EST.Hiring Timeline: We aim to have this position filled within the next 2-4 weeks.