Customer Success Manager

About uspi-top’s mission isn’t just to change the face of STEAM education in schools - it's to transform the way learning is approached and experienced. We champion inquiry-based, hands-on learning that equips students with essential skills like creativity, collaboration, and critical thinking. This approach promotes equity by giving all students access to high-quality educational experiences and prepares them for future job markets.At the core of this vision is Further, our software platform that enables students and educators to explore real-world challenges through project-based learning. Further integrates seamlessly with our versatile physical computing and robotics system, encouraging students to build and explore projects that address practical challenges and inspire innovation, with limitless possibilities. In addition to our own hardware, industry-leading partners like MakerBot rely on Further to power their STEAM education initiatives and introduce cutting-edge technology into classrooms.As a learning company, our overall goal is to support the development of well-rounded, creative, collaborative, and technically proficient problem-solvers. We believe this applies not just to the users of the pi-top ecosystem but also to our team worldwide. We actively encourage continual personal development, so even if you don’t fit all the skills listed but have the right attitude and a passion for learning, we’d still love to hear from you!We value diversity and strive to create a product and workplace that is inclusive and accessible for all.We offer a competitive salary, benefits, and flexible working to support a healthy work-life balance.We're looking for someone who will Build and optimize customer onboarding and success automations, using tools like Hubspot and Intercom to streamline processes and improve outcomes. Collaborate with the technical team to implement user analytics and key success indicators, ensuring continuous improvement of our customer success pipelines. Conduct support and onboarding calls with our users across in the education sector, ensuring they have the tools and guidance needed to succeed, and relay valuable feedback to the wider team. Triage support tickets effectively, handling common issues while directing more complex questions or opportunities to the right team members. Develop a deep understanding of our products and tools, becoming an expert in both customer success and support systems. RequirementsSkills we're after Experience with CRM tools like HubSpot, Intercom, or similar platforms to manage customer relationships and automate processes. Previous experience in a customer-facing role, with strong communication skills and a proven track record of delivering excellent service and improving customer outcomes. Ability to quickly learn and adapt to new software and technologies, with a proactive growth mindset and eagerness to master our products and tools. Creative and analytical problem-solving skills, focused on finding solutions that benefit both the customer and the business. Strong team collaboration and organizational skills, with the ability to manage multiple tasks and priorities effectively. Bonus points Knowledge of the US education sector, particularly K-12, and its unique challenges and opportunities. Experience building and optimizing automation pipelines, including customer onboarding, support workflows, or sales processes. Familiarity with educational technology and inquiry-based or project-based learning approaches. Experience using data analytics tools to refine customer success strategies based on insights. Benefits Competitive salary Flexible working hours Flexible vacation policy About the companyAbout uspi-top’s mission isn’t just to change the face of STEAM education in schools - it's to transform the way learning is approached and experienced. We champion inquiry-based, hands-on learning that equips students with essential skills like creativity, collaboration, and critical thinking. This approach promotes equity by giving all students access to high-quality educational experiences and prepares them for future job markets.At the core of this vision is Further, our software platform that enables students and educators to explore real-world challenges through project-based learning. Further integrates seamlessly with our versatile physical computing and robotics system, encouraging students to build and explore projects that address practical challenges and inspire innovation, with limitless possibilities. In addition to our own hardware, industry-leading partners like MakerBot rely on Further to power their STEAM education initiatives and introduce cutting-edge technology into classrooms.As a learning company, our overall goal is to support the development of well-rounded, creative, collaborative, and technically proficient problem-solvers. We believe this applies not just to the users of the pi-top ecosystem but also to our team worldwide. We actively encourage continual personal development, so even if you don’t fit all the skills listed but have the right attitude and a passion for learning, we’d still love to hear from you!We value diversity and strive to create a product and workplace that is inclusive and accessible for all.We offer a competitive salary, benefits, and flexible working to support a healthy work-life balance.