Customer Success Manager
2024-07-31
USA
Aerodome
Aerodome is at the forefront of developing advanced software for public safety, specializing in innovative drone-as-first-responder (DFR) solutions. Our mission is to make communities safer with cutting-edge DFR technology, providing first responders with an AI-driven platform for enhanced air support. We focus on integrating our software with industry-leading hardware partners to ensure rapid response and safer operations. At Aerodome, we are committed to creating a safer world through continuous innovation and excellence. Join us to help shape the future of public safety and make a positive impact on communities.Mission and Outcomes
The Customer Success Manager is accountable to drive all aspects of implementation, adoption, renewal, expansion, and reference-ability for our Public Safety customers. Additionally, Customer Success Managers are responsible to act as a bridge between our customers and Product and Engineering teams.
This is an individual contributor role, reporting to the Head of Customer Success, with up to 40% travel requirement. This role has a salary range of $100k - $125k base salary plus equity.
Responsibilities
Onboard: Enable and train new customers
Adoption: Drive adoption through proactive outreach and meaningful data drive engagements
Growth: Facilitate account expansion, renewal, and referenceability
Support: Triage technical support inquiries, manage technical support escalations, partner with product and engineering teams
Voice of the customer: Capture and aggregate direct voice of customer feedback
Subject Matter Expert: Become a product and use case subject matter expert in DFR programs, operations, and public safety industry
Competencies
Proven track record of supporting City, State, or Federal level agencies
Proven track record of driving implementation and adoption of new technology
Experience with UAS or related robotic applications
Work cross functionally to identify and mitigate friction points in the customer experience
Ability to aggregate and leverage available metrics to engage with customers in an impactful way
Ability to work independently and collaboratively in a startup team environment
4+ years experience in GovTech Program Management or Customer Success
2+ years experience working with Public safety
2+ years experience working with UAS or robotics
Aerodome is at the forefront of creating transformative solutions for public safety, dedicated to positively impacting lives, and inventing the future. Our team thrives on intellectual honesty, continuous improvement, and a shared passion for innovation - all within a high-performance culture. We offer competitive salaries, equity options, and comprehensive benefits; including: excellent medical, vision, and dental coverage, unlimited PTO, and remote-friendly work arrangements. Join us on our journey to push the boundaries of technology and make a lasting impact on communities.
The Customer Success Manager is accountable to drive all aspects of implementation, adoption, renewal, expansion, and reference-ability for our Public Safety customers. Additionally, Customer Success Managers are responsible to act as a bridge between our customers and Product and Engineering teams.
This is an individual contributor role, reporting to the Head of Customer Success, with up to 40% travel requirement. This role has a salary range of $100k - $125k base salary plus equity.
Responsibilities
Onboard: Enable and train new customers
Adoption: Drive adoption through proactive outreach and meaningful data drive engagements
Growth: Facilitate account expansion, renewal, and referenceability
Support: Triage technical support inquiries, manage technical support escalations, partner with product and engineering teams
Voice of the customer: Capture and aggregate direct voice of customer feedback
Subject Matter Expert: Become a product and use case subject matter expert in DFR programs, operations, and public safety industry
Competencies
Proven track record of supporting City, State, or Federal level agencies
Proven track record of driving implementation and adoption of new technology
Experience with UAS or related robotic applications
Work cross functionally to identify and mitigate friction points in the customer experience
Ability to aggregate and leverage available metrics to engage with customers in an impactful way
Ability to work independently and collaboratively in a startup team environment
4+ years experience in GovTech Program Management or Customer Success
2+ years experience working with Public safety
2+ years experience working with UAS or robotics
Aerodome is at the forefront of creating transformative solutions for public safety, dedicated to positively impacting lives, and inventing the future. Our team thrives on intellectual honesty, continuous improvement, and a shared passion for innovation - all within a high-performance culture. We offer competitive salaries, equity options, and comprehensive benefits; including: excellent medical, vision, and dental coverage, unlimited PTO, and remote-friendly work arrangements. Join us on our journey to push the boundaries of technology and make a lasting impact on communities.