Customer Support Representative
2024-09-24
Malta
JUJUR
Position: Customer Support Representative Location: Qormi, Malta (office) OR remote from anywhere in Malta Employment type: Full-timeDUTIES AND RESPONSIBILITIES:
Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
Follow communication procedures and policies
Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
Native / fluent in Norwegian both verbal and written. Good command in English
Flexible and able to make quick decisions in a dynamic environment
Conscientious and reliable – commitment is one of our core values
Eagle eyed with great attention to detail
Empathy about people – you will be working with securing the online safety our customers and their users
Ideally interested in marketplaces, shared economy and new technology
Previous experience in content moderation, customer care and/or online business is a plus.
BENEFITS:
An opportunity to make a positive impact on the digital world, by making the internet a safer place
A stimulating and rewarding job in a fast-moving, innovative, and international tech company.
Career opportunities within a management or expert field
Additional vacation days
Free fruit, tea and coffee if you prefer working in the office
Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight
Free day transport to the office from certain areas within Malta
Team performance bonus and working from home allowance
Corporate discounts for gym memberships, shops and taxis
Private Health Insurance, eye care tests, health and well-being professional support
Refer a friend bonus scheme.
Comprehensive training and constant feedback
Fun events, great colleagues and a fresh, playful workplace with a variety of cultures
Relocation packages for international applicants.
Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
Follow communication procedures and policies
Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
Native / fluent in Norwegian both verbal and written. Good command in English
Flexible and able to make quick decisions in a dynamic environment
Conscientious and reliable – commitment is one of our core values
Eagle eyed with great attention to detail
Empathy about people – you will be working with securing the online safety our customers and their users
Ideally interested in marketplaces, shared economy and new technology
Previous experience in content moderation, customer care and/or online business is a plus.
BENEFITS:
An opportunity to make a positive impact on the digital world, by making the internet a safer place
A stimulating and rewarding job in a fast-moving, innovative, and international tech company.
Career opportunities within a management or expert field
Additional vacation days
Free fruit, tea and coffee if you prefer working in the office
Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight
Free day transport to the office from certain areas within Malta
Team performance bonus and working from home allowance
Corporate discounts for gym memberships, shops and taxis
Private Health Insurance, eye care tests, health and well-being professional support
Refer a friend bonus scheme.
Comprehensive training and constant feedback
Fun events, great colleagues and a fresh, playful workplace with a variety of cultures
Relocation packages for international applicants.