Data Analyst

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.The Data Analyst is responsible for conducting advanced data analyses, interpreting complex data sets, and providing insights that drive strategic decisions. This position will generate reports and share findings with necessary stakeholders.What does a day in the life as a Data Analyst look like?Collect, organize, and process complex larger sets of data from various sources to identify trends, patterns and insightsPerform statistical analyses and predictive modeling to support business decisions and objectivesPrepare and present reports, dashboards, and visualizations to communicate data insightsCollaborate with other departments to ensure data accuracy and completenessMaintains data integrity and securityDevelops and maintains data pipelines and workflows to automate data processing tasksStays up-to-date with industry trends and advancements in data processing and analysisParticipates in the development and implementation of data-related projectsContinuously improves data processing and analysis skills and knowledge through training and educationAdheres to all company policies, procedures, and business ethics codesMeets or exceed individual and team performance targets and metricsPerforms other duties as assignedWhat are the required qualifications for a Data Analyst?Must have high school diploma or equivalent Bachelor’s Degree in a related field2 years of experience as a data analyst or related role, preferably in a call center set upStrong communication skills, both verbal and writtenProficient in data analysis tools such as Excel, Google Sheets.Intermediate knowledge in using formulas, Pivot, and other Excel functionsFamiliarity with Data Management tools Ninja Perks and Benefits*Full time employees● Competitive compensation● Adherence to government-mandated benefits● Retirement Savings Program with Company Matching● Life Insurance● HMO on day 1● Paid time off, birthday leave● Bonus and incentive plans● Opportunities for skills training and personal and professional development● Employee Referral Program ● Beautiful office space (for onsite employees)● Free lunch provided daily (for onsite employees) Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.