Director, Implementation

Who We AreOntic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.Who You AreYou are a seasoned leader with a passion for delivering exceptional client experiences and a deep understanding of SaaS implementations. You thrive in dynamic, high-growth environments, and possess a rare balance of strategic vision and hands-on execution. A natural problem-solver, you anticipate challenges before they arise and are known for your ability to streamline complex processes. You inspire teams with your collaborative leadership style, encouraging innovation and accountability. Your strong communication skills allow you to build trust with both internal teams and external clients, while your client-centric mindset ensures that the success of the client is always top of mind. You take pride in your ability to build high-performing teams, scale operations, and drive impactful results that align with overall business goals.In this role, you will oversee all aspects of client onboarding and deployment, ensuring a seamless transition from sales to implementation. The ideal candidate will have extensive experience in managing implementation teams, developing scalable processes, and driving client success in a SaaS environment. You will collaborate closely with cross-functional teams, including Sales, Product, client Success, and Support, to ensure that client expectations are met and exceeded. Deeply passionate about Ontic’s brand vision and values: Do Good Above All, Raise the Bar, Leading with Empathy, Walk the Walk and Keep MovingKey Responsibilities:Develop and execute the strategic vision for the implementation team, aligning with broader company goalsLead and mentor a team of implementation managers, specialists, and project managers across multiple geographiesDesign, implement, and continually improve scalable processes to streamline client onboarding, configuration, and integrationDrive automation and efficiency in implementation workflows and develop metrics and KPIs to measure team performance, project timelines, and client satisfactionPartner with Sales and Client Success to ensure a seamless handoff from pre-sales to post-sales implementationWork closely with Product and Engineering teams to relay client feedback and ensure the implementation process adapts to product updatesCollaborate with the Support team to ensure smooth transitions after the implementation process and post-launch supportBuild a high-performing, geographically distributed team that can execute projects at scaleCreate a development plan for team members, fostering growth, retention, and leadership capabilitiesServe as an escalation point for high-priority or at-risk implementations, working directly with clients to resolve complex issuesOversee the project management process, ensuring all implementations are delivered on time, within scope, and within budgetIdentify potential risks during the onboarding process and proactively address them to ensure successful implementationDrive initiatives to enhance client experience, focusing on reducing friction during onboardingEnsure that implementation best practices are aligned with client needs, resulting in high product adoption ratesOwn client feedback during the implementation phase, driving continuous improvement based on insights Requirements:8+ years of experience in client-facing roles, specifically in SaaS software implementation or project management4+ years of experience in a leadership or director-level role, managing teams across multiple locationsExperience in a client-facing senior project management, consulting within software/technology implementationsProven track record of building and scaling implementation teams and processesStrong understanding of SaaS software architecture, API integrations, and enterprise IT environmentsExperience with Jira, GuideCX, Slack, Gsuite, and SalesforceExceptional communication, leadership, and organizational skillsAbility to think strategically while maintaining a hands-on, execution-focused approachExperience working in a fast-paced, high-growth environmentOur salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.Ontic Benefits & PerksCompetitive SalaryMedical, Vision & Dental Benefits401kStock OptionsHSA ContributionLearning StipendFlexible PTO PolicyQuarterly company ME (mental escape) daysGenerous Parental Leave policyHome Office StipendMobile Phone ReimbursementHome Internet Reimbursement for Remote EmployeesAnniversary & Milestone CelebrationsOntic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law. All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.