Evening Operations Manager Barcelona (Barcelona)
2026-03-09
Barcelona, España
Descripción de la oferta
Proceso de selección continuo.FuncionesEVENING OPERATIONS MANAGER – W BARCELONA We are looking for a confident, experienced leader to take charge of hotel operations during the key evening hours of 17:00 to 01:00. This role is central to ensuring that the W experience remains seamless, energetic, and flawlessly executed long after the sun sets. What You’ll Lead: As Evening Operations Manager, you will oversee the full operational landscape of the hotel, making empowered decisions that support and guide the Rooms, B&F, SPA, and Security teams. You will act as the highest operational authority on duty, ensuring service excellence and brand standards at every moment. Your Responsibilities: · Take full ownership of hotel operations during the evening shift. · Provide real-time leadership and decision-making across all operational departments. · Report directly to the Hotel Manager and deliver a comprehensive handover at the end of each shift. · Conduct a pre-shift briefing with key operational teams to review pending arrivals, VIP movements, guest situations, B&F reservations and maintenance issues. · Ensure smooth coordination between departments and maintain a proactive approach to guest satisfaction. Leading Operations Team: · Ensures that goals are being translated to the team as they relate to guest tracking and productivity. · Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. · Ensures that the team has the capabilities to meet expectations. · Leads by example demonstrating self-confidence, energy and enthusiasm. · Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing and Monitoring Activities that Affect the Guest Experience: · Handles all guest complaints and concerns. · Provides excellent customer service by being readily available/approachable for all guests. · Takes proactive approaches when dealing with guest concerns. · Extends professionalism and courtesy to guests at all times. · Responds timely to customer service department request. · Ensures all team members meet or exceed all hospitality requirements.RequisitosWe seek an exceptional and impeccably presented hotel professional with proven experience in large, high-volume and luxury properties. Someone who thrives in dynamic environments, remains calm under pressure, and naturally inspires confidence in their teams. A leader who understands the rhythm of evening operations and knows how to keep the hotel running with precision, style, and a guest-first mindset. Education and Experience: · High school diploma; 4 years experience in the guest services, front desk, housekeeping, or related professional area. · OR 3-4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. · Proven experience in large, high-volume and luxury properties. · Exceptional and impeccably presented hotel professional.Se ofrece· Evening shift hours: 17:00 to 01:00. · Position of highest operational authority on duty. · Direct reporting line to the Hotel Manager. · Opportunity to lead in a dynamic, high-volume luxury environment at W Barcelona.
Proceso de selección continuo.FuncionesEVENING OPERATIONS MANAGER – W BARCELONA We are looking for a confident, experienced leader to take charge of hotel operations during the key evening hours of 17:00 to 01:00. This role is central to ensuring that the W experience remains seamless, energetic, and flawlessly executed long after the sun sets. What You’ll Lead: As Evening Operations Manager, you will oversee the full operational landscape of the hotel, making empowered decisions that support and guide the Rooms, B&F, SPA, and Security teams. You will act as the highest operational authority on duty, ensuring service excellence and brand standards at every moment. Your Responsibilities: · Take full ownership of hotel operations during the evening shift. · Provide real-time leadership and decision-making across all operational departments. · Report directly to the Hotel Manager and deliver a comprehensive handover at the end of each shift. · Conduct a pre-shift briefing with key operational teams to review pending arrivals, VIP movements, guest situations, B&F reservations and maintenance issues. · Ensure smooth coordination between departments and maintain a proactive approach to guest satisfaction. Leading Operations Team: · Ensures that goals are being translated to the team as they relate to guest tracking and productivity. · Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. · Ensures that the team has the capabilities to meet expectations. · Leads by example demonstrating self-confidence, energy and enthusiasm. · Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing and Monitoring Activities that Affect the Guest Experience: · Handles all guest complaints and concerns. · Provides excellent customer service by being readily available/approachable for all guests. · Takes proactive approaches when dealing with guest concerns. · Extends professionalism and courtesy to guests at all times. · Responds timely to customer service department request. · Ensures all team members meet or exceed all hospitality requirements.RequisitosWe seek an exceptional and impeccably presented hotel professional with proven experience in large, high-volume and luxury properties. Someone who thrives in dynamic environments, remains calm under pressure, and naturally inspires confidence in their teams. A leader who understands the rhythm of evening operations and knows how to keep the hotel running with precision, style, and a guest-first mindset. Education and Experience: · High school diploma; 4 years experience in the guest services, front desk, housekeeping, or related professional area. · OR 3-4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. · Proven experience in large, high-volume and luxury properties. · Exceptional and impeccably presented hotel professional.Se ofrece· Evening shift hours: 17:00 to 01:00. · Position of highest operational authority on duty. · Direct reporting line to the Hotel Manager. · Opportunity to lead in a dynamic, high-volume luxury environment at W Barcelona.