Field service engineer

2025-01-15
Madrid
About BevServ:At BevServ, we are leaders in digital solutions for the FMCG industry. Through our innovative Nuddo platform, we redefine experiences for consumers, brands, and restaurants, creating value with cutting-edge technology. Our mission is to transform the industry with customized solutions that excel in efficiency and creativity. With an international presence and a dynamic team, we are committed to designing and delivering high-performance systems that exceed expectations.We are looking for a talented and proactive Field Systems Engineer with excellent English skills to join our team in Madrid. This role involves collaboration with international teams, making fluency in English essential.Key Responsibilities:1. System Architecture and Design: • Collaborate with cross-functional teams to design, develop, and integrate hardware and software systems. • Support the creation and maintenance of architecture diagrams, technical documentation, and specifications.2. Hardware and Software Integration: • Ensure seamless integration of hardware components and software solutions in the field. • Conduct system-level debugging and validation to optimize performance during field operations and pre-installations.3. Delivery Management and On-Site Installation: • Understand customer needs for installation, deployment, or customization of solutions. • Define installation requirements, specifications, and guidelines. • Train technicians on solution installation. • Manage installation projects, ensuring resources, timelines, and milestones are met.4. Customer Support, Testing, and Quality Assurance: • Develop and execute test plans to validate system functionality and performance. • Identify and troubleshoot issues, implementing corrective actions as necessary. • Collaborate with the customer care team to provide exceptional support for the Nuddo platform.5. Documentation and Communication: • Create clear and comprehensive documentation for system designs, processes, and workflows. • Effectively communicate with team members, stakeholders, and external partners in English.Previous Experience: • At least 5 years of experience in similar roles, working with B2C, B2B, or B2B2C technology products.Key Skills: • Excellent communication skills in English. • Customer-centric mindset. • Problem-solving and stress management. • Adaptability, flexibility, and teamwork. • Time management and professionalism. • Technical presentation skills and continuous learning.Technical Competencies: • Software and systems engineering. Operating systems (Windows, Linux). • Networking and communications. • ERP, CRM, and field services software. • Electrical/electronic wiring standards and interfaces. • Real-time operating systems (FreeRTOS / Mbed). • IoT and automation systems.



Travel Availability: At least 30%, including international travel.

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