Field Service Technical Trainer
2024-11-02
APAC
Markforged
Markforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. With the market’s most robust 3D printing hardware, software and material solution, a world-class team, great customers and abundant capital, we’re well placed to continue our growth and innovation. We are looking for an engaging, dynamic, and driven individual to join our Customer Solutions team and to drive high level technical training and field service to our Value Added Reseller community. As a technical trainer and support engineer, you will be responsible for Field ServiceTraining and Customer Support and for the APAC region at Markforged.
This role complements the sales team to provide a full range of solutions and services to our customers and partners. You will provide training, investigate and provide solutions to help solve customer problems, both remotely and in the field.
What will you own:
Provide technical training and support to our Reseller Partners
Oversee and assist with 3D Printer Installations at Customer Sites
Mentor, evaluate, and certify the skills of the Reseller Installers for future solo work
Attending meetings and trainings to maintain familiarity with current product
Provide follow-up support and engagement for Resellers you have engaged with
Update installation and troubleshooting documentation
30%-60% Travel depending on training schedule
Any other duties as reasonably required
What you have:
Experience providing training in a technical environment, either onsite setup training or in a classroom
Experience providing technical support for Additive manufacturing equipment
Active passport
Proven experience with Electronic Diagram literacy and diagnostics
Ability to multitask and work under pressure at times to meet deadlines
CRM experience Salesforce, Slack , Jira, Confluence is preferred
Customer service experience
Ability to work in a team-focused, deadline-driven environment
Strong project management skills with the ability to juggle multiple projects, organise and prioritise, and respond quickly to changes
Understanding of and enthusiasm for working across multiple cultures and time zones
Self driven, with the ability to take ownership of support cases while working within a team
Excellent communication and analytical skills
Excellent spoken and written English. Fluency in other languages is a plus
#LI-remote
#LI-fulltimeWhy Markforged?
Help us reinvent manufacturing.
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
Perks & Benefits
For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.
#LI-CD1
This role complements the sales team to provide a full range of solutions and services to our customers and partners. You will provide training, investigate and provide solutions to help solve customer problems, both remotely and in the field.
What will you own:
Provide technical training and support to our Reseller Partners
Oversee and assist with 3D Printer Installations at Customer Sites
Mentor, evaluate, and certify the skills of the Reseller Installers for future solo work
Attending meetings and trainings to maintain familiarity with current product
Provide follow-up support and engagement for Resellers you have engaged with
Update installation and troubleshooting documentation
30%-60% Travel depending on training schedule
Any other duties as reasonably required
What you have:
Experience providing training in a technical environment, either onsite setup training or in a classroom
Experience providing technical support for Additive manufacturing equipment
Active passport
Proven experience with Electronic Diagram literacy and diagnostics
Ability to multitask and work under pressure at times to meet deadlines
CRM experience Salesforce, Slack , Jira, Confluence is preferred
Customer service experience
Ability to work in a team-focused, deadline-driven environment
Strong project management skills with the ability to juggle multiple projects, organise and prioritise, and respond quickly to changes
Understanding of and enthusiasm for working across multiple cultures and time zones
Self driven, with the ability to take ownership of support cases while working within a team
Excellent communication and analytical skills
Excellent spoken and written English. Fluency in other languages is a plus
#LI-remote
#LI-fulltimeWhy Markforged?
Help us reinvent manufacturing.
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
Perks & Benefits
For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.
#LI-CD1