Front Desk Receptionist Marbella (Málaga)
2025-11-06
Marbella (Málaga), España
Descripción de la oferta
Proceso de selección continuo.FuncionesJob Title: Receptionist Reports to: Front office Manager Responsible for: Developing an excellent service to guests Principle scope and purpose of job: · Together with the team, work in a proactive and passionate way to develop a sustainable business · Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club · Ensure pre-research is made for each arriving guest and deliver a personal service accordingly. · Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit · Ensure that the reception desk is always manned · Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly · In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual · Inform AFOM and HM about any return guests · Local knowledge of the area and proactiveness in regards to potential requests on and off property Key tasks as follows: Guest/Operation · Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures · Ensuring the set standards and expectations are maintained on the highest personal level · Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance · Check in & Check out guests, billing and end-of shift cashiering · Coordinate VIP amenities in conjunction with housekeeping · Handle room reservations including room upsell and packages, in conjunction with reservations department · Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only · Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed · Be fully updated on the Emergency procedures · Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition · Ensure a safe working environment is achieved in line with laid out hotel procedures and policies · Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations · Review guest procedures and update accordingly Financial · Provide information as requested by the Finance Department regarding all activities related to the reception department. · Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception. People & Development · Assist in building innovative communication tools to generate awareness of and support of Values · Develop a culture of excellence within the team · Assist in training and develop the new team members · Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing · Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service · Work with the team to develop the offers adapting it to the individual guest and market conditions · Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests. · Give frequent updates to the Management team of guest profiles · Assist with marketing and sales events/activities on an ad hoc basis · Provide information and statistics relating to the up-selling activities realized · Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other · This Job Description serves as a guide and may be changed in the light of changing business needsRequisitos- Education in Finance/ Hospitality/ Tourism - Experience: Minimum 2 years - Driver license - Opera Cloud System - Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic)Se ofrece- Long term contract - Full time. 8 hours working (without split shift). Two days off/week - Incentives (according to sales level and achievement of objectives) - High emotional salary. Good working environment - Benefits from relationships with third parties - Training and professional development plan
Proceso de selección continuo.FuncionesJob Title: Receptionist Reports to: Front office Manager Responsible for: Developing an excellent service to guests Principle scope and purpose of job: · Together with the team, work in a proactive and passionate way to develop a sustainable business · Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club · Ensure pre-research is made for each arriving guest and deliver a personal service accordingly. · Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit · Ensure that the reception desk is always manned · Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly · In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual · Inform AFOM and HM about any return guests · Local knowledge of the area and proactiveness in regards to potential requests on and off property Key tasks as follows: Guest/Operation · Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures · Ensuring the set standards and expectations are maintained on the highest personal level · Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance · Check in & Check out guests, billing and end-of shift cashiering · Coordinate VIP amenities in conjunction with housekeeping · Handle room reservations including room upsell and packages, in conjunction with reservations department · Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only · Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed · Be fully updated on the Emergency procedures · Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition · Ensure a safe working environment is achieved in line with laid out hotel procedures and policies · Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations · Review guest procedures and update accordingly Financial · Provide information as requested by the Finance Department regarding all activities related to the reception department. · Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception. People & Development · Assist in building innovative communication tools to generate awareness of and support of Values · Develop a culture of excellence within the team · Assist in training and develop the new team members · Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing · Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service · Work with the team to develop the offers adapting it to the individual guest and market conditions · Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests. · Give frequent updates to the Management team of guest profiles · Assist with marketing and sales events/activities on an ad hoc basis · Provide information and statistics relating to the up-selling activities realized · Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other · This Job Description serves as a guide and may be changed in the light of changing business needsRequisitos- Education in Finance/ Hospitality/ Tourism - Experience: Minimum 2 years - Driver license - Opera Cloud System - Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic)Se ofrece- Long term contract - Full time. 8 hours working (without split shift). Two days off/week - Incentives (according to sales level and achievement of objectives) - High emotional salary. Good working environment - Benefits from relationships with third parties - Training and professional development plan