Front Office Internship en Barcelona
2026-08-05
Barcelona, España
Descripción de la oferta
Proceso de selección continuo.FuncionesSofitel Barcelona Skipper Descripción del empleo Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay, and at check-out. Functions · Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation. · Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. · Learn to ensure that the highest level of customer satisfaction and service is offered and maintained at all times in relation to welcoming guests to the hotel complex. · Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/guest special requests, room rates, and guest information. · Ensure procedures are followed regarding guest transportation, luggage collection and storage, and guest confidentiality. · Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. · Work together with trust so that colleagues and management meet the goals of the department/hotel. · Take responsibility to ensure all required tasks are completed accurately and within given time frames.Requisitos· Eligibility (Spain): Candidates must have the legal right to undertake an internship in Spain from the start date. No visa/work permit sponsorship available. · Currently enrolled in a Hospitality School or a Business School. · Strong social and communication skills to build valued relationships. · Proactive, enthusiastic, and detail-oriented. · Excellent command of Spanish and English; French is a plus. · Eager to learn (no prior specialization required). · Available for at least 6 months, 5 days/week, 40 hours/weekSe ofreceDiversity & Inclusion for Accor means welcoming each and every one and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Proceso de selección continuo.FuncionesSofitel Barcelona Skipper Descripción del empleo Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay, and at check-out. Functions · Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation. · Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. · Learn to ensure that the highest level of customer satisfaction and service is offered and maintained at all times in relation to welcoming guests to the hotel complex. · Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/guest special requests, room rates, and guest information. · Ensure procedures are followed regarding guest transportation, luggage collection and storage, and guest confidentiality. · Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. · Work together with trust so that colleagues and management meet the goals of the department/hotel. · Take responsibility to ensure all required tasks are completed accurately and within given time frames.Requisitos· Eligibility (Spain): Candidates must have the legal right to undertake an internship in Spain from the start date. No visa/work permit sponsorship available. · Currently enrolled in a Hospitality School or a Business School. · Strong social and communication skills to build valued relationships. · Proactive, enthusiastic, and detail-oriented. · Excellent command of Spanish and English; French is a plus. · Eager to learn (no prior specialization required). · Available for at least 6 months, 5 days/week, 40 hours/weekSe ofreceDiversity & Inclusion for Accor means welcoming each and every one and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.