German Speaking Customer Advisor

We are a leading e-commerce company dedicated to providing exceptional service to our global customers. As part of our commitment to enhancing customer satisfaction, we are expanding our team to include a motivated and customer-oriented German Speaking Customer Advisor. This part-time, fully remote position offers flexible working hours and is ideal for those based in Greece who are passionate about delivering high-quality customer service. Role Overview: As a Remote Part-Time German Speaking Customer Advisor, you will be the primary contact for our German-speaking customers. Your role will involve providing support and resolving customer inquiries through email and chat. You will play a crucial part in maintaining customer satisfaction and contributing to the overall success of our customer service team. Key Duties: Customer Interaction: Engage with customers via email and chat to address their queries, concerns, and feedback in a professional and friendly manner.Problem Resolution: Identify customer issues, provide appropriate solutions, and follow up to ensure complete resolution and customer satisfaction.Product Knowledge: Develop a comprehensive understanding of our products and services to assist customers accurately and effectively.Documentation: Maintain detailed and accurate records of customer interactions and transactions.Collaboration: Work closely with other team members and departments to resolve complex issues and improve customer service processes.Performance Targets: Strive to meet and exceed individual and team performance goals, contributing to the overall efficiency of the customer service department.Continuous Learning: Participate in training sessions to stay updated on new products, services, and customer service techniques. Qualifications and Skills: Language Proficiency: Native-level fluency in German and strong command of English, both written and spoken.Communication Skills: Exceptional communication skills with a customer-centric approach.Problem-solving Ability: Strong analytical skills to diagnose issues and find effective solutions.Team Player: Ability to work independently and collaboratively within a remote team environment.Attention to Detail: High level of accuracy and attention to detail in all tasks.Time Management: Excellent organizational and time-management skills to handle multiple tasks efficiently.Experience: Prior experience in customer service is beneficial but not required; a positive attitude and willingness to learn are highly valued.Technical Skills: Basic proficiency with computer systems and familiarity with e-commerce platforms is advantageous. Working Hours: Part-time options available: 4 or 6 hours per day. Employee Benefits: Competitive Salary: Attractive salary package that reflects your skills and experience.Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being.Career Growth: Opportunities for professional development and career advancement within the company.Remote Work Setup: All necessary equipment will be provided by the company to support your remote work environment.Supportive Work Culture: Work in a friendly, inclusive, and supportive environment with a diverse team.Training Programs: Access to continuous training and development resources to help you grow in your role. Why Join Us: Innovation and Growth: Be part of a forward-thinking company at the forefront of the e-commerce industry.Diverse and Inclusive Environment: Work with a multicultural team from various parts of the world.Work-Life Balance: Enjoy the flexibility of part-time remote work that promotes a healthy work-life balance.Comprehensive Benefits: Benefit from extensive health and life insurance, career development opportunities, and many other perks.Continuous Learning: Engage in ongoing training programs to enhance your skills and stay current in the industry. We are looking for proactive and enthusiastic individuals who are passionate about delivering exceptional customer service and eager to grow with us. If you are ready to take on a rewarding role in the e-commerce industry, we want to hear from you. Apply today to join our dynamic team and make a significant impact!