GTS Service Desk Analyst with English - PageGroup SSC Barcelona (Barcelona)
2025-07-31
Barcelona, España
Descripción de la oferta
Duración de la oferta: hasta el 30/08/2025.Funciones* Global Technology support competencies: * Collaborate with Management and take strong ownership on tasks & projects committed * Proactively identify gaps and propose continuous improvement * Optimize manual tasks wherever possible * Take initiative by proposing improvements, workarounds and solutions * Freely engage other IT teams and proactively deal with second level and stakeholders when needed * Take proactive actions to build team credibility and customer satisfaction * Ability to handle demanding customers and communicate at all levels including Executive Board Level * Ability to prioritize workload effectively while ensuring quality results and keep track of progress * Be cross-trained and up to date within the same region projects, processes and backlog * Ensure (phone and chat) availability and coverage within working hours and willing to extend the working - hours during peak times and exceptionally busy periods or major issues when needed. * Independently maintain a profound knowledge of our full Global scope Requisitos* Fluent in English and preferably another language * Ideally educated to degree level in IT and/or computing technologies * At least 2 years' experience working within a technical Help Desk environment * Focused and results oriented * Experience with ticketing tools * Customer focused and committed to improving all aspects of the customer experience * Build and drive positive working relationships at all levels * Technical and customer support experience in a Pan European or Global company is desirable * ITIL Foundation Certification (preferred) * Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10 and 11, Office 365, Azure AD, Multi-Factor Authentication and security protocols. * PSTN / VOIP and mobile telephone. * Desirable skills in SCCM & Intune * Be dynamic and flexible to adapt and contribute on the rest of the GTS team's backlog * Ability to travel internationally as required by the Business * Excellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environment * Understanding of Service Management - in particular, request fulfilment, problem and incident management * A flexible approach and be able to multitask * Self-driven and ability to work independently * Excellent problem-solving skills and analytical thinking * Excellent time management * Demonstrate the ability to handle demanding customers in a pressurized environment * Strong customer service, analytical, research, interpersonal and problem-solving skills required * Strong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomy Se ofreceGrow your career in a multinational environment (+40 nationalities in the SSC) Competitive compensation and benefits package in Barcelona, various well-being activity options
Duración de la oferta: hasta el 30/08/2025.Funciones* Global Technology support competencies: * Collaborate with Management and take strong ownership on tasks & projects committed * Proactively identify gaps and propose continuous improvement * Optimize manual tasks wherever possible * Take initiative by proposing improvements, workarounds and solutions * Freely engage other IT teams and proactively deal with second level and stakeholders when needed * Take proactive actions to build team credibility and customer satisfaction * Ability to handle demanding customers and communicate at all levels including Executive Board Level * Ability to prioritize workload effectively while ensuring quality results and keep track of progress * Be cross-trained and up to date within the same region projects, processes and backlog * Ensure (phone and chat) availability and coverage within working hours and willing to extend the working - hours during peak times and exceptionally busy periods or major issues when needed. * Independently maintain a profound knowledge of our full Global scope Requisitos* Fluent in English and preferably another language * Ideally educated to degree level in IT and/or computing technologies * At least 2 years' experience working within a technical Help Desk environment * Focused and results oriented * Experience with ticketing tools * Customer focused and committed to improving all aspects of the customer experience * Build and drive positive working relationships at all levels * Technical and customer support experience in a Pan European or Global company is desirable * ITIL Foundation Certification (preferred) * Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10 and 11, Office 365, Azure AD, Multi-Factor Authentication and security protocols. * PSTN / VOIP and mobile telephone. * Desirable skills in SCCM & Intune * Be dynamic and flexible to adapt and contribute on the rest of the GTS team's backlog * Ability to travel internationally as required by the Business * Excellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environment * Understanding of Service Management - in particular, request fulfilment, problem and incident management * A flexible approach and be able to multitask * Self-driven and ability to work independently * Excellent problem-solving skills and analytical thinking * Excellent time management * Demonstrate the ability to handle demanding customers in a pressurized environment * Strong customer service, analytical, research, interpersonal and problem-solving skills required * Strong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomy Se ofreceGrow your career in a multinational environment (+40 nationalities in the SSC) Competitive compensation and benefits package in Barcelona, various well-being activity options