Guest Relations Agent en Dubai (Emiratos Árabes Unidos)
2026-07-23
Emiratos Árabes Unidos - Dubai, España
Descripción de la oferta
Proceso de selección continuo.FuncionesThe Lana - Dorchester Collection We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic group who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour, and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Agent, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. Functions of the Position You’ll love what you do and take pride in delighting our guests. · You will work with the Guest Experience team in driving continuous improvement of our guest experience, enhancing the hotel service proposition and efficiency of processes, as well as driving key hotel projects in support of our strategic priorities and business goals. · You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values, and bring the Company Philosophy, "We Care", to life, ensuring our employees and guests receive nothing but the best experience. · You will preserve the legendary status of our hotels. · Seek content and share stories to create legendary moments. · Look for opportunities to create special experiences across the guest journey. · You will own storytelling and communicate legendary stories to key stakeholders within the property, DC, and across hotels. · You will maintain a long-term and detailed view of our guests to enable us to truly know and understand them. · Provide key stakeholders with clues to create real connections. · Turn insights into experiences. · Support the Creative Planner in setting up plans and managing the in-house market mix by creating proper concepts and experiences. · You will own amenities and gifts inventory and take actions to recognize the guest via any channel (i.e., social media). · You will act as host/hostess, providing a warm welcome and directions to our guests.RequisitosOur values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Guest Relations Agent, you’ll have the opportunity to bring these to life and continue to create our legacy.Se ofreceYou’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. The items shared are the essence of a day in the life of a Guest Relations Agent, but we’ll make sure you are provided with specifics on how we care for our hotel
Proceso de selección continuo.FuncionesThe Lana - Dorchester Collection We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic group who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour, and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Agent, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. Functions of the Position You’ll love what you do and take pride in delighting our guests. · You will work with the Guest Experience team in driving continuous improvement of our guest experience, enhancing the hotel service proposition and efficiency of processes, as well as driving key hotel projects in support of our strategic priorities and business goals. · You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values, and bring the Company Philosophy, "We Care", to life, ensuring our employees and guests receive nothing but the best experience. · You will preserve the legendary status of our hotels. · Seek content and share stories to create legendary moments. · Look for opportunities to create special experiences across the guest journey. · You will own storytelling and communicate legendary stories to key stakeholders within the property, DC, and across hotels. · You will maintain a long-term and detailed view of our guests to enable us to truly know and understand them. · Provide key stakeholders with clues to create real connections. · Turn insights into experiences. · Support the Creative Planner in setting up plans and managing the in-house market mix by creating proper concepts and experiences. · You will own amenities and gifts inventory and take actions to recognize the guest via any channel (i.e., social media). · You will act as host/hostess, providing a warm welcome and directions to our guests.RequisitosOur values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Guest Relations Agent, you’ll have the opportunity to bring these to life and continue to create our legacy.Se ofreceYou’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. The items shared are the essence of a day in the life of a Guest Relations Agent, but we’ll make sure you are provided with specifics on how we care for our hotel