Guest Relations Officer en Dubai (Emiratos Árabes Unidos)
2026-10-14
Emiratos Árabes Unidos - Dubai, España
Descripción de la oferta
Proceso de selección continuo.FuncionesMileo, The Palm About Mileo: Mileo Luxury Hotel is a premier destination, located on the stunning Kalo Livadi Beach in Mykonos, just 10 km from the bustling Town Centre. With breathtaking views of the Aegean Sea and iconic Cycladic architecture, Mileo offers an elegant retreat for guests seeking a perfect blend of relaxation and cosmopolitan charm. We are excited to expand our renowned hospitality with a new branch in Palm Jumeirah, Dubai, featuring 185 luxurious rooms, delivering the same exceptional experience in one of the world’s most dynamic cities. Job Overview: The Guest Relations Officer is responsible for ensuring that each guest has a memorable and seamless experience throughout their stay. This role involves greeting guests upon arrival, handling special requests, and offering personalized service to meet the highest standards of hospitality. You will act as a liaison between guests and hotel staff, ensuring all guest needs are met with professionalism and efficiency. Responsibilities: • Greet guests upon arrival, ensuring they receive a warm welcome and are guided through the check- in process smoothly. • Anticipate guest needs and handle special requests, ensuring that all guests feel valued and well- cared for during their stay. • Address guest complaints and concerns promptly and professionally, working with other departments to ensure a satisfactory resolution. • Provide special attention and services to VIP guests, ensuring their experience is exceptional. • Gather guest feedback, both verbal and through surveys, to continuously improve services and address any concerns proactively. • Assist with recommendations and arrangements for local activities, dining, transportation, and other guest needs. • Liaise with housekeeping, maintenance, and other departments to ensure guest requests and needs are fulfilled in a timely manner. • Ensure that guests receive a smooth check- out experience and follow up on any post- departure concerns or feedback.Requisitos• High school diploma or equivalent; a degree in Hospitality or Tourism is an advantage. • Minimum 2 years of experience in a guest- facing role, preferably in a luxury hotel environment. • Excellent verbal and written communication skills in English; knowledge of additional languages is a plus. • Strong interpersonal skills with a genuine passion for guest satisfaction and creating memorable experiences. • Ability to resolve guest issues calmly and professionally. • Proficiency in hotel management software and Microsoft Office. • Impeccable grooming and presentation standards in line with the hotel’s image.
Proceso de selección continuo.FuncionesMileo, The Palm About Mileo: Mileo Luxury Hotel is a premier destination, located on the stunning Kalo Livadi Beach in Mykonos, just 10 km from the bustling Town Centre. With breathtaking views of the Aegean Sea and iconic Cycladic architecture, Mileo offers an elegant retreat for guests seeking a perfect blend of relaxation and cosmopolitan charm. We are excited to expand our renowned hospitality with a new branch in Palm Jumeirah, Dubai, featuring 185 luxurious rooms, delivering the same exceptional experience in one of the world’s most dynamic cities. Job Overview: The Guest Relations Officer is responsible for ensuring that each guest has a memorable and seamless experience throughout their stay. This role involves greeting guests upon arrival, handling special requests, and offering personalized service to meet the highest standards of hospitality. You will act as a liaison between guests and hotel staff, ensuring all guest needs are met with professionalism and efficiency. Responsibilities: • Greet guests upon arrival, ensuring they receive a warm welcome and are guided through the check- in process smoothly. • Anticipate guest needs and handle special requests, ensuring that all guests feel valued and well- cared for during their stay. • Address guest complaints and concerns promptly and professionally, working with other departments to ensure a satisfactory resolution. • Provide special attention and services to VIP guests, ensuring their experience is exceptional. • Gather guest feedback, both verbal and through surveys, to continuously improve services and address any concerns proactively. • Assist with recommendations and arrangements for local activities, dining, transportation, and other guest needs. • Liaise with housekeeping, maintenance, and other departments to ensure guest requests and needs are fulfilled in a timely manner. • Ensure that guests receive a smooth check- out experience and follow up on any post- departure concerns or feedback.Requisitos• High school diploma or equivalent; a degree in Hospitality or Tourism is an advantage. • Minimum 2 years of experience in a guest- facing role, preferably in a luxury hotel environment. • Excellent verbal and written communication skills in English; knowledge of additional languages is a plus. • Strong interpersonal skills with a genuine passion for guest satisfaction and creating memorable experiences. • Ability to resolve guest issues calmly and professionally. • Proficiency in hotel management software and Microsoft Office. • Impeccable grooming and presentation standards in line with the hotel’s image.