Guest Services Manager en Abu Dhabi (Emiratos Árabes Unidos)
2026-09-17
Emiratos Árabes Unidos - Abu Dhabi, España
Descripción de la oferta
Proceso de selección continuo.FuncionesYas Plaza Hotels About? UsYas? Plaza? Hotels? by? Aldar? Hospitality? is? a? dynamic? collection? of? six? international? hotels? located? in? the? heart? of? Yas? Island,? Abu? Dhabi.? This? vibrant? destination? offers? a? seamless? blend? of? relaxation,? indulgence,? and? recreation,? making? it? the? ultimate? gateway? to? the? Yas? Island? experience. About? the? JobWe? currently? have? an? exciting? opportunity? for? an? Guest? Services? Manager? to? join? our? team? at? Yas? Plaza? Hotels.? The? ideal? candidate? will? have? a? passion? for? hospitality? and? a? desire? to? create? unique? and? welcoming? experiences? for? our? guests.? In? this? role,? you? will? be? responsible? ensuring? exceptional? guest? experiences,? managing? guest? feedback,? and? implementing? strategies? to? enhance? guest? satisfaction. Key? Duties? and? ResponsibilitiesSupervise? and? lead? the? guest? service? team,? including? hiring,? training,? scheduling,? and? performance? management. Conduct? regular? team? meetings? and? provide? ongoing? training? to? enhance? team? members'? skills? and? knowledge. Act? as? the? main? point? of? contact? for? guest? feedback,? comments,? and? complaints,? and? ensure? timely? and? appropriate? resolution. Monitor? guest? satisfaction? levels? through? surveys,? reviews,? and? direct? interactions,? and? take? proactive? measures? to? address? any? concerns. Oversee? the? check- in? and? check- out? processes,? as? well? as? reservations? and? guest? inquiries,? to? ensure? efficient? and? accurate? service? delivery. Conduct? regular? assessments? and? audits? of? guest? service? operations? to? maintain? high? standards? of? service? quality? and? compliance? with? company? policies. Coordinate? with? other? departments,? such? as? housekeeping,? maintenance,? and? food? and? beverage,? to? ensure? seamless? guest? experiences? and? resolve? any? cross- departmental? issues. Assist? in? developing? and? managing? the? guest? service? department? budget,? including? labor? costs,? supplies,? and? other? operational? expenses. Shape? Your? Career? with? Yas? Plaza? Hotels? by? Aldar? HospitalityAt? Yas? Plaza? Hotels,? every? team? member? plays? a? crucial? role? in? orchestrating? an? unparalleled? guest? experience.? Set? against? the? dynamic? backdrop? of? Abu? Dhabi,? you? will? immerse? yourself? in? an? environment? where? innovation? meets? elegance,? and? every? day? offers? the? chance? to? contribute? to? the? legacy? of? hospitality? .? Working? with? us? means? joining? a? culture? of? excellence,? where? your? passion? for? hospitality? creates? unforgettable? experiences? and? sets? the? benchmark? for? the? future? of? refined? livingEqual? Opportunity? StatementAldar? is? an? equal? opportunity? employer.? We? celebrate? all? forms? of? diversity? and? remain? committed? to? creating? an? inclusive? and? accessible? environment? for? all? applicants? and? employees.? We? will? ensure? that? all? candidates? are? provided? reasonable? accommodations? to? participate? in? the? job? application? process,? be? considered? for? a? range? of? critical? job? functions? and? receive? other? benefits? and? privileges? of? employment,? ensuring? equitable? opportunities? and? accessibility? for? all.? Please? contact? us? to? request? accommodation.? Your? data? will? be? treated? confidentiallyRequisitosAbout? YouPrevious? experience? in? the? hospitality? industry,? preferably? in? a? front? office? management? role. Strong? customer? service? skills? with? a? passion? for? creating? memorable? guest? experiences. Excellent? verbal? and? written? communication? skills? in? English. Ability? to? manage? guest? requests? and? preferences? efficiently,? calmly,? and? courteously. Highly? organized? with? the? ability? to? multitask? and? maintain? high? standards? of? professionalism? and? efficiency. A? team? player? with? a? positive? attitude? and? a? strong? work? ethic. Ability? to? stay? updated? with? the? latest? trends? in? the? hospitality? industry? to? ensure? we? provide? the? best? service. Must? be? proactive? and? able? to? handle? high- pressure? situations? with? ease. Fluency? or? proficiency? in? Chinese,? Russian,? Arabic,? Spanish,? or? French? would? be? considered? an? advantage? and? is? preferred,? depending? on? the? requirements? of? the? position.
Proceso de selección continuo.FuncionesYas Plaza Hotels About? UsYas? Plaza? Hotels? by? Aldar? Hospitality? is? a? dynamic? collection? of? six? international? hotels? located? in? the? heart? of? Yas? Island,? Abu? Dhabi.? This? vibrant? destination? offers? a? seamless? blend? of? relaxation,? indulgence,? and? recreation,? making? it? the? ultimate? gateway? to? the? Yas? Island? experience. About? the? JobWe? currently? have? an? exciting? opportunity? for? an? Guest? Services? Manager? to? join? our? team? at? Yas? Plaza? Hotels.? The? ideal? candidate? will? have? a? passion? for? hospitality? and? a? desire? to? create? unique? and? welcoming? experiences? for? our? guests.? In? this? role,? you? will? be? responsible? ensuring? exceptional? guest? experiences,? managing? guest? feedback,? and? implementing? strategies? to? enhance? guest? satisfaction. Key? Duties? and? ResponsibilitiesSupervise? and? lead? the? guest? service? team,? including? hiring,? training,? scheduling,? and? performance? management. Conduct? regular? team? meetings? and? provide? ongoing? training? to? enhance? team? members'? skills? and? knowledge. Act? as? the? main? point? of? contact? for? guest? feedback,? comments,? and? complaints,? and? ensure? timely? and? appropriate? resolution. Monitor? guest? satisfaction? levels? through? surveys,? reviews,? and? direct? interactions,? and? take? proactive? measures? to? address? any? concerns. Oversee? the? check- in? and? check- out? processes,? as? well? as? reservations? and? guest? inquiries,? to? ensure? efficient? and? accurate? service? delivery. Conduct? regular? assessments? and? audits? of? guest? service? operations? to? maintain? high? standards? of? service? quality? and? compliance? with? company? policies. Coordinate? with? other? departments,? such? as? housekeeping,? maintenance,? and? food? and? beverage,? to? ensure? seamless? guest? experiences? and? resolve? any? cross- departmental? issues. Assist? in? developing? and? managing? the? guest? service? department? budget,? including? labor? costs,? supplies,? and? other? operational? expenses. Shape? Your? Career? with? Yas? Plaza? Hotels? by? Aldar? HospitalityAt? Yas? Plaza? Hotels,? every? team? member? plays? a? crucial? role? in? orchestrating? an? unparalleled? guest? experience.? Set? against? the? dynamic? backdrop? of? Abu? Dhabi,? you? will? immerse? yourself? in? an? environment? where? innovation? meets? elegance,? and? every? day? offers? the? chance? to? contribute? to? the? legacy? of? hospitality? .? Working? with? us? means? joining? a? culture? of? excellence,? where? your? passion? for? hospitality? creates? unforgettable? experiences? and? sets? the? benchmark? for? the? future? of? refined? livingEqual? Opportunity? StatementAldar? is? an? equal? opportunity? employer.? We? celebrate? all? forms? of? diversity? and? remain? committed? to? creating? an? inclusive? and? accessible? environment? for? all? applicants? and? employees.? We? will? ensure? that? all? candidates? are? provided? reasonable? accommodations? to? participate? in? the? job? application? process,? be? considered? for? a? range? of? critical? job? functions? and? receive? other? benefits? and? privileges? of? employment,? ensuring? equitable? opportunities? and? accessibility? for? all.? Please? contact? us? to? request? accommodation.? Your? data? will? be? treated? confidentiallyRequisitosAbout? YouPrevious? experience? in? the? hospitality? industry,? preferably? in? a? front? office? management? role. Strong? customer? service? skills? with? a? passion? for? creating? memorable? guest? experiences. Excellent? verbal? and? written? communication? skills? in? English. Ability? to? manage? guest? requests? and? preferences? efficiently,? calmly,? and? courteously. Highly? organized? with? the? ability? to? multitask? and? maintain? high? standards? of? professionalism? and? efficiency. A? team? player? with? a? positive? attitude? and? a? strong? work? ethic. Ability? to? stay? updated? with? the? latest? trends? in? the? hospitality? industry? to? ensure? we? provide? the? best? service. Must? be? proactive? and? able? to? handle? high- pressure? situations? with? ease. Fluency? or? proficiency? in? Chinese,? Russian,? Arabic,? Spanish,? or? French? would? be? considered? an? advantage? and? is? preferred,? depending? on? the? requirements? of? the? position.