Hard Rock Hotel - Reservation Agent en St Julian's (Malta)
2026-09-25
Malta - St Julian's, España
Descripción de la oferta
Proceso de selección continuo.Funcionesdb Group Descripción del puesto o empresa We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You’ll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude — friendly, energetic, and service-focused. Funciones del puesto Job Role: · Handle all guest reservation inquiries via phone, email, and booking platforms. · Enter, update, and manage bookings in the property management system. · Upsell rooms, packages, and hotel experiences where applicable. · Provide accurate information on rates, availability, services, and promotions. · Coordinate closely with Front Office and Revenue teams to ensure seamless operations. · Maintain clear and professional communication with all guests. · Assist in managing online reservation systems and OTA communications. · Follow all reservation procedures and data privacy standards.RequisitosRequirements · Previous experience in reservations or front office is a strong asset. · Applicants must be in Malta or hold a European passport. · Excellent telephone etiquette and communication skills. · Organised, accurate, and customer-focused. · Familiarity with PMS/CRS software is a plus. · Fluent in English; additional languages are an advantage. · Able to work flexible hours, including weekends and holidays. · Professional, energetic, and ready to deliver top-tier guest service.
Proceso de selección continuo.Funcionesdb Group Descripción del puesto o empresa We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You’ll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude — friendly, energetic, and service-focused. Funciones del puesto Job Role: · Handle all guest reservation inquiries via phone, email, and booking platforms. · Enter, update, and manage bookings in the property management system. · Upsell rooms, packages, and hotel experiences where applicable. · Provide accurate information on rates, availability, services, and promotions. · Coordinate closely with Front Office and Revenue teams to ensure seamless operations. · Maintain clear and professional communication with all guests. · Assist in managing online reservation systems and OTA communications. · Follow all reservation procedures and data privacy standards.RequisitosRequirements · Previous experience in reservations or front office is a strong asset. · Applicants must be in Malta or hold a European passport. · Excellent telephone etiquette and communication skills. · Organised, accurate, and customer-focused. · Familiarity with PMS/CRS software is a plus. · Fluent in English; additional languages are an advantage. · Able to work flexible hours, including weekends and holidays. · Professional, energetic, and ready to deliver top-tier guest service.