Head of Clinical Operations

About Colla Health We help people with severe physical health conditions improve their quality of life. Today, we provide behavioral healthcare to the 17 million cancer patients in the US as an extension of their medical treatment. One out of every three cancer patients has a diagnosed mental health condition but only 25% of them receive treatment for their mental health challenges, exacerbating quality of life, worsening health outcomes, and increasing their total cost of care to the system. We are on a mission to provide relevant, accessible behavioral health at the point of care that is embedded within a patient’s oncology practice. We are backed by a premier venture capital firm and are building a world-class team of clinicians, technologists, and healthcare operations builders passionate about helping cancer patients improve their quality of life. We are building a behavioral health services and technology company to support patients' mental health alongside their physical health treatment plans. Our first offering will deploy virtual mental health services using Collaborative Care, an evidence-based behavioral health care model. We will scale this virtual care model using technology, and build the foundations to drive outcomes focused on value-based care.Role overviewYou will serve as a core member of the leadership team and senior-most clinician as Colla Health’s first full-time clinical leader. You will own the delivery of our care model and all clinical operations outcomes, partnering closely with the co-founders to scale the Colla Health care model and report to the Co-Founder & COO. We are looking for an entrepreneurial, player-coach, execution-oriented clinical leader that loves to build and manage innovative behavioral health models, with a passion for helping people with cancer improve their quality of life. Core ResponsibilitiesClinical Operations OwnershipDrive continuous improvement of how we deliver our care model to deliver growth, care model fidelity, and team efficiency goalsDrive daily 1% improvement of our operations and systematically codify SOPs to ensure consistency and scalability of our modelOwn clinical quality audits to ensure fidelity of our care model and enable learning of our care teamsOptimize clinical documentation and billingOversee budgeting and clinical capacity planning activities to drive productivity and qualityEnsure satisfaction of oncology practice partnersCare Manager Training & DevelopmentTrain, develop, and manage Behavioral Health Care Managers to deliver industry-leading patient care along with team engagement and retentionPartner with our part-time clinical director to build and codify a Psycho-Oncology & Collaborative Care Model training program that effectively and efficiently onboards care managers to be successful in their role and establish full panel within 120 daysHire, manage and develop care managers to work at the top of their capabilities and achieve care model expectationsCare Model and Product Development Leadership CollaborationPartner with tech and data team members to outline clear requirements to build and leverage technology that drives the growth of our business and improves the effectiveness and efficiency of our clinical operationsServe as a core member of the Colla Health Care Model Strategy committee to make data-driven adjustments to the existing care model and align on our rolling 12-month care model roadmap and service line expansionsWho You Are10+ years of clinical management and operations experienceDemonstrated ability to recruit, manage, develop and retain clinical talentP&L experience with demonstrated ability to grow revenue and expand margin while maintaining excellent clinical careExperience and passion for building integrated behavioral health through Collaborative CareExperience as a mental health providerEntrepreneurial, player-coach, execution-oriented leader What We'll OfferCompetitive compensation, including equityMedical, dental, vision benefitsFlexible PTOWorld-class start-up incubation platform