Head of Customer Success

About EnodeAt Enode, our mission is to accelerate the transition to a sustainable energy system by connecting and optimizing the world’s energy devices. A fully renewable energy system is dependent on flexible demand that can adapt to the intermittent supply from wind and solar. To create this flexibility, we need to connect to and control the fast-growing demand coming from electric vehicles, heat pumps and other energy hardware. This is what we’re doing at Enode. Our APIs power the next generation of green energy apps, with our customers representing over 250 million consumers worldwide. Yet, we’re still at the start of our journey, and we want exceptional people to join us.About the roleWe are looking for a Head of Scaled Services to lead our work on helping existing customers in the start-up, scale-up and mid-market segment build amazing products with Enode.Enode serves a broad range of customers from many of the largest energy companies in the world to some of the most exciting start-ups in the industry. We are dedicated to providing a world-class customer success journey to both segments.As the Head of Scaled Services your job will be to find out what it taks to succeed within the Scaled segment and execute on that - from defining the customer journey, making use of technology, building a team and engaging other stakeholders within the company (Sales & Marketing, Product etc.)Enode is a start-up. Joining our company at this stage implies pulling up your sleeves and building the ground work for our aspiration to become a globally leading climate tech company.The role reports to our Chief Customer Officer and is fully remote within the US East Coast or Europe, with the occasional need for travel.What you will doLead our work with existing customers for the Scaled segment (start-ups, scale-ups, mid-market)Build the customer success motion and strategy for this segment by building on previous experience and applying creativity, technology and strong problem-solving skillsBuild a high performing team by attracting, developing and retaining top talentOwn, define, track and report on team KPIsCollaborate with other Customer Success leaders and functions within Enode including, Sales, Marketing and ProductHelp Enode achieve its mission to accelerate the energy transitionance management for a world-class sales team together with revenue operationsAbout youLeadership experience, preferably from an early-stage start-up contextExperience from customer-facing function, e.g., customer success, sales or marketingStrong problem-solving skills and the ability to execute and “get shit done”Commercial mindsetCreative, “outside-the-box” thinkerInterest in cutting edge technology to serve customers better is an advantageBonus: Expert on API business models, energy markets, DERs and/or demand responseMust: Passion for our mission of accelerating the energy transition as well as empathy for the team and our customers.What we offerA stimulating, fun, and caring work environment with high drive and ambitionOpportunity to join an early-stage climate tech startup with global aspirationsCompetitive compensation, including a very attractive employee option programUnlimited PTO & flexible working scheduleA remote-first setupStipend for setting up your home office & co-working spaceRegular offsites with the team in various exciting locations (we went to Costa Brava on the last one)------------------------------------------------------------------------------------------Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.