Help Desk Support and Service Representative

Company DescriptionWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionJob Responsibilities:Handle incoming calls and provide customer support on various application issues, including authorizations, infrastructure, communication, and specific product application queries.Assist the company's users with their technical issues and ensure they receive timely and effective support.Collaborate with suppliers to resolve any technical problems and ensure smooth operations.Maintain detailed records of customer interactions and technical issues to help improve the support process.Requirements:Strong communication skills to effectively assist customers and collaborate with suppliers.Technical knowledge and experience in handling application issues and providing support.Ability to work independently in a remote setting and attend monthly meetings in Tel Aviv.Remote (90% telecommuting) with monthly meetings at the company's offices in Tel Aviv.QualificationsTechnical Skills: Proficiency in office applications such as Excel, Word, and Outlook. Experience in infrastructure support and the Windows Server operating system is a significant advantage. Knowledge of SQL queries will be regarded as an advantage.Communication Skills: Excellent verbal and written communication skills in both Hebrew and English. The ability to explain technical issues clearly and concisely is crucial.Problem-Solving Abilities: Strong problem-solving skills to diagnose and resolve technical issues efficiently. The ability to think critically and troubleshoot problems independently is important.Customer Service Orientation: A high level of service orientation with a focus on providing exceptional support and ensuring customer satisfaction. Patience and empathy are key traits for this role.Organizational Skills: Strong organizational skills to manage multiple tasks and prioritize effectively. Keeping detailed records of customer interactions and technical issues is necessary.Team Collaboration: Ability to work well in a team environment and collaborate with colleagues and suppliers to resolve issues. Being a team player is important for this role.Remote Work Capability: Since this is a remote position, the ability to work independently and manage time effectively is essential. Attending monthly meetings in Tel Aviv is also required.Personal Attributes: The candidate must be highly responsible, a quick learner, and capable of working independently. They should also have the ability to work with and manage vendors effectively.#LI-CI1 #RemoteAdditional InformationFor over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Verisk BusinessesUnderwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precisionClaims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiencesProperty Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficientExtreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governanceMarketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagementLife Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.https://www.verisk.com/company/careers/Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.