Helpdesk agent (ENGLISH) in S. Cruz and Las Palmas
2026-01-09
Las Palmas de Gran Canaria (Las Palmas), Santa Cruz de Tenerife, España
Descripción de la oferta
Proceso de selección continuo.FuncionesResponsibilities - Interact with customers via telephone, e - mail and the web, providing technical support and problems solving abilities. - Identify, evaluate and prioritize customer problems and complaints. - Analyze customer problems and formulate plans of resolution. - Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. - Evaluate new services, processes and technologies introduced at the helpdesk. - Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements - Work with departmental staff to promote, develop, and maintain strong customer service values. - Escalate unresolved issues to support leads, designated (Client) service group.Requisitos- Mandatory languages: English - Basic PC Skills Good communication skills Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development: , Results Focused, Initiative Customer - oriented - Experience: No specific experience is required (initial training)
Proceso de selección continuo.FuncionesResponsibilities - Interact with customers via telephone, e - mail and the web, providing technical support and problems solving abilities. - Identify, evaluate and prioritize customer problems and complaints. - Analyze customer problems and formulate plans of resolution. - Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. - Evaluate new services, processes and technologies introduced at the helpdesk. - Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements - Work with departmental staff to promote, develop, and maintain strong customer service values. - Escalate unresolved issues to support leads, designated (Client) service group.Requisitos- Mandatory languages: English - Basic PC Skills Good communication skills Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development: , Results Focused, Initiative Customer - oriented - Experience: No specific experience is required (initial training)