Helpdesk Agent French based in Las Palmas en Las Palmas de Gran Canaria (Las Palmas)
2026-06-23
Las Palmas de Gran Canaria (Las Palmas), España
Descripción de la oferta
Proceso de selección continuo.FuncionesDo you speak French level C1 - C2? Do you speak English level B2? Do you have customer orientation? Do you live in Las Palmas? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag - ship center located in Las Palmas, Spain. Responsibilities - Interact with customers via telephone, e - mail and the web, providing technical support and problem solving abilities. - Identify, evaluate and prioritize customer problems and complaints. - Analyze customer problems and formulate plans of resolution. - Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. - Evaluate new services, processes and technologies introduced at the helpdesk. - Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements - Work with departmental staff to promote, develop, and maintain strong customer service values. - Escalate unresolved issues to support leads, designated (Client) service group. Requirements - Mandatory languages (fluent) : Main language (French) + English. Valuable: upper intermediate Spanish - Basic PC Skills - Good communication skills - Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) . Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law. - Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation - Baic understanding of the principles, theories, and practices of group dynamics and/or team development - Basic Business Development: , Results Focused, Initiative - Customer - oriented We offer: Contract through temporary agency and wide possibilities of job stability Full day of 40h per week from Monday to Sunday (5 working days) Good work environment and development in a multicultural and dynamic environmentRequisitos- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) . Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law. - English B2 or higher + C1 - C2 in French
Proceso de selección continuo.FuncionesDo you speak French level C1 - C2? Do you speak English level B2? Do you have customer orientation? Do you live in Las Palmas? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag - ship center located in Las Palmas, Spain. Responsibilities - Interact with customers via telephone, e - mail and the web, providing technical support and problem solving abilities. - Identify, evaluate and prioritize customer problems and complaints. - Analyze customer problems and formulate plans of resolution. - Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. - Evaluate new services, processes and technologies introduced at the helpdesk. - Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements - Work with departmental staff to promote, develop, and maintain strong customer service values. - Escalate unresolved issues to support leads, designated (Client) service group. Requirements - Mandatory languages (fluent) : Main language (French) + English. Valuable: upper intermediate Spanish - Basic PC Skills - Good communication skills - Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) . Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law. - Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation - Baic understanding of the principles, theories, and practices of group dynamics and/or team development - Basic Business Development: , Results Focused, Initiative - Customer - oriented We offer: Contract through temporary agency and wide possibilities of job stability Full day of 40h per week from Monday to Sunday (5 working days) Good work environment and development in a multicultural and dynamic environmentRequisitos- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) . Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law. - English B2 or higher + C1 - C2 in French