Helpdesk Agent German based in Las Palmas en Las Palmas de Gran Canaria (Las Palmas)
2026-09-24
Las Palmas de Gran Canaria (Las Palmas), España
Descripción de la oferta
Proceso de selección continuo.FuncionesDo you speak German at a C1- C2 level? Are you customer- oriented? Do you live in Las Palmas? This job offer is for you! We are looking for dynamic and enthusiastic Level 1 technical support agents (Helpdesk) to work at a new, rapidly expanding flagship center located in Las Palmas, Spain. Responsibilities · Interact with customers via phone, email, and web, providing technical support and problem- solving capabilities. · Identify, assess, and prioritize customer issues and complaints. · Analyze customer issues and formulate resolution plans. · Help identify gaps in incident resolution and draft knowledge base articles accordingly. · Evaluate new services, processes, and technologies implemented within the support service. · Participate in departmental training activities, including programs on new technologies, procedures, and customer service improvements. · Collaborate with department staff to promote, develop, and maintain strong customer service values. · Escalate unresolved issues to support supervisors or the designated service group (client- side) . RequisitosRequirements · Mandatory languages ??(fluency) : German (primary language) . Intermediate- to- advanced Spanish and English skills are a plus. · Basic computer (PC) skills. · Good communication skills. · Availability for shift work: 24/7 (40 hours per week - 5 days a week) . Rotating schedules: 07: 00–15: 00 / 15: 00–23: 00 / 23: 00–07: 00, with legally mandated breaks. · Advanced experience in organizational development: service orientation, analytical skills, and proactive cooperation. · Basic knowledge of group dynamics and/or team development principles, theories, and practices. · Basic knowledge of business development: results- oriented mindset and initiative. - German C1- C2. Se ofrece· Customer orientation. We offer: Employment contract via a temporary employment agency with strong prospects for long- term job stability. Full- time schedule (40 hours/week) , Monday through Sunday (5 working days) . A positive work environment and professional development opportunities within a dynamic, multicultural setting.
Proceso de selección continuo.FuncionesDo you speak German at a C1- C2 level? Are you customer- oriented? Do you live in Las Palmas? This job offer is for you! We are looking for dynamic and enthusiastic Level 1 technical support agents (Helpdesk) to work at a new, rapidly expanding flagship center located in Las Palmas, Spain. Responsibilities · Interact with customers via phone, email, and web, providing technical support and problem- solving capabilities. · Identify, assess, and prioritize customer issues and complaints. · Analyze customer issues and formulate resolution plans. · Help identify gaps in incident resolution and draft knowledge base articles accordingly. · Evaluate new services, processes, and technologies implemented within the support service. · Participate in departmental training activities, including programs on new technologies, procedures, and customer service improvements. · Collaborate with department staff to promote, develop, and maintain strong customer service values. · Escalate unresolved issues to support supervisors or the designated service group (client- side) . RequisitosRequirements · Mandatory languages ??(fluency) : German (primary language) . Intermediate- to- advanced Spanish and English skills are a plus. · Basic computer (PC) skills. · Good communication skills. · Availability for shift work: 24/7 (40 hours per week - 5 days a week) . Rotating schedules: 07: 00–15: 00 / 15: 00–23: 00 / 23: 00–07: 00, with legally mandated breaks. · Advanced experience in organizational development: service orientation, analytical skills, and proactive cooperation. · Basic knowledge of group dynamics and/or team development principles, theories, and practices. · Basic knowledge of business development: results- oriented mindset and initiative. - German C1- C2. Se ofrece· Customer orientation. We offer: Employment contract via a temporary employment agency with strong prospects for long- term job stability. Full- time schedule (40 hours/week) , Monday through Sunday (5 working days) . A positive work environment and professional development opportunities within a dynamic, multicultural setting.