Host Team

HOST JOB DESCRIPTIONHosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assisting Guest with Merchandise sales, including ringing in, managing your bank and to-go orders.Essential FunctionsWarmly greet and seat guests in the restaurant Answer telephones, and take orders, messages and reservationsAvailable to work a variety of hours, days and shifts, including weekendsSafely and effectively move chairs, tables, highchairs and booster seatsSafely and effectively use and operate all necessary tools and equipment Ability to communicate in English in order to perform and follow job requirements in written and spoken directionMultitask calmly and effectively Work in a confined, crowded space of variable noise and temperature levelsAble to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 poundsAbility to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfacesKey Responsibilities and DutiesEnsure the overall guest experience exceeds expectations and anticipate guests needsGreet guests with a warm, sincere smileUse tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy Assist with clearing, cleaning and resetting tables and maintain restroomsSell and accurately account for gift cardsAnswer telephones, and take orders, messages and reservationsUse proper phone and voicemail etiquette and guidelinesUnderstand and respond knowledgeably to questions about the restaurant and menuFollow all steps of serviceUnderstand and follow the food allergy procedure and special orders/restrictionsProficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systemsComply with all safety and sanitation guidelines and proceduresSuccessfully complete alcohol awareness trainingFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookGet along well with others and be a team playerOther duties will be assigned as needed