Hostess - Boho Club Restaurant Marbella (Málaga)
2025-11-06
Marbella (Málaga), España
Descripción de la oferta
Proceso de selección continuo.FuncionesJob Title: Host / Hostess Reports to: Restaurant Manager Responsible for: Welcome customers and guests being the first image of Boho Club Restaurant Key tasks as follows: Guest/Operation: · Ensuring the set standards and expectations are maintained on the highest personal level · Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies · Receive and say good bye to clients (always smiling) · Greeting customers and escorting them to tables · Manage restaurant reservations through the software (Seven Rooms) · Management and office programs. Reports writing · Organization and monitoring seating · Excellent customer service (phone / personality / email) · Take care of the information about customer allergies and communicate it to the rest of the team · Supervise the correct visual of the furniture and decoration · Comply with and enforce quality, health safety and protection standards data, established by the organization · Ensure satisfaction in the customer experience by complying with quality standards · Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations · Review guest procedures and update accordingly Financial · To provide information as requested by the Finance Department regarding all activities related to the restaurant department · Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of reservations · Support staff checking if the table has already paid the bill before leaving the restaurant People & Development · Assist in building innovative communication tools to generate awareness of and support of Values · Develop a culture of excellence within the team · Assist in training and develop the new team members · Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing · Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service · Work with the team to develop the offers adapting it to the individual customer and market conditions · Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers · Give frequent updates to the Management team of customers profiles · Assist with marketing and sales events/activities on an ad hoc basis · Provide information and statistics relating to the up-selling activities realized · Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition Other · This Job Description serves as a guide and may be changed in the light of changing business needs Requisitos- Education in: Hospitality/ Turism - Experience: Minimum 1 year - Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: · Together with the team, work in a proactive and passionate way to develop a sustainable business · Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club · Bring an excellent experience to guests · To participate in the development of the department and restaurant with the Management Team · Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly · Ensure that guests feel welcomed, cared for, and valuedSe ofrece- Long term contract - Training and professional development plan - High emotional salary. Good working environment - Full time. 8 hours working (without split shift). Two days off/week - Benefits from relationships with third parties
Proceso de selección continuo.FuncionesJob Title: Host / Hostess Reports to: Restaurant Manager Responsible for: Welcome customers and guests being the first image of Boho Club Restaurant Key tasks as follows: Guest/Operation: · Ensuring the set standards and expectations are maintained on the highest personal level · Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies · Receive and say good bye to clients (always smiling) · Greeting customers and escorting them to tables · Manage restaurant reservations through the software (Seven Rooms) · Management and office programs. Reports writing · Organization and monitoring seating · Excellent customer service (phone / personality / email) · Take care of the information about customer allergies and communicate it to the rest of the team · Supervise the correct visual of the furniture and decoration · Comply with and enforce quality, health safety and protection standards data, established by the organization · Ensure satisfaction in the customer experience by complying with quality standards · Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations · Review guest procedures and update accordingly Financial · To provide information as requested by the Finance Department regarding all activities related to the restaurant department · Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of reservations · Support staff checking if the table has already paid the bill before leaving the restaurant People & Development · Assist in building innovative communication tools to generate awareness of and support of Values · Develop a culture of excellence within the team · Assist in training and develop the new team members · Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing · Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service · Work with the team to develop the offers adapting it to the individual customer and market conditions · Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers · Give frequent updates to the Management team of customers profiles · Assist with marketing and sales events/activities on an ad hoc basis · Provide information and statistics relating to the up-selling activities realized · Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition Other · This Job Description serves as a guide and may be changed in the light of changing business needs Requisitos- Education in: Hospitality/ Turism - Experience: Minimum 1 year - Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: · Together with the team, work in a proactive and passionate way to develop a sustainable business · Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club · Bring an excellent experience to guests · To participate in the development of the department and restaurant with the Management Team · Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly · Ensure that guests feel welcomed, cared for, and valuedSe ofrece- Long term contract - Training and professional development plan - High emotional salary. Good working environment - Full time. 8 hours working (without split shift). Two days off/week - Benefits from relationships with third parties