Hotel Infante Sagres Porto | Front Office Agent en Porto (Portugal)
2026-08-05
Portugal - Porto, España
Descripción de la oferta
Proceso de selección continuo.FuncionesHotel Infante Sagres Descripción del puesto o empresa The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. · Be the warm welcome that kicks off a memorable guest experience. · Take and manage guest bookings, up-selling opportunities, and tell them about ways to improve their stay. · Handle cash and credit transactions. · Start every stay right by swiftly checking guests in and out, take IDs, hand out room keys, and control and release safety deposit boxes. · Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. · Be a trusted contact for all guests. · Help them with anything from bill issues to local knowledge, and loop in management when necessary. · Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. · Always know what events and activities are on the day’s schedule. · Jump into other ad-hoc duties when your colleagues need your help.Requisitos· Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. · Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. · Fluency in the local language – extra language skills would be great, but not essential. · Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers. · Flexibility – night, weekend and holiday shifts are all part of the job.
Proceso de selección continuo.FuncionesHotel Infante Sagres Descripción del puesto o empresa The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. · Be the warm welcome that kicks off a memorable guest experience. · Take and manage guest bookings, up-selling opportunities, and tell them about ways to improve their stay. · Handle cash and credit transactions. · Start every stay right by swiftly checking guests in and out, take IDs, hand out room keys, and control and release safety deposit boxes. · Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. · Be a trusted contact for all guests. · Help them with anything from bill issues to local knowledge, and loop in management when necessary. · Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. · Always know what events and activities are on the day’s schedule. · Jump into other ad-hoc duties when your colleagues need your help.Requisitos· Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. · Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. · Fluency in the local language – extra language skills would be great, but not essential. · Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers. · Flexibility – night, weekend and holiday shifts are all part of the job.