Housekeeping Supervisor Trainee Girona (Girona)
2025-04-03
Girona, España
Descripción de la oferta
Proceso de selección continuo.FuncionesAs a Housekeeping Supervisor Trainee, you will immerse yourself in the operations of the housekeeping department at a luxury 5- star hotel. This 6- month program is designed to equip you with the skills, knowledge, and experience needed to excel in a supervisory role. You will work alongside experienced professionals, overseeing housekeeping staff, maintaining quality standards, and ensuring exceptional guest satisfaction. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Key Responsibilities During the six- month training program, you will gain exposure to the following areas: Supervisory Duties • Assist in supervising daily housekeeping operations, ensuring all areas are cleaned and maintained to 5- star standards. • Coordinate team schedules and delegate tasks to housekeeping staff. • Conduct inspections of guest rooms, public spaces, and back- of- house areas to ensure cleanliness, presentation, and safety standards. • Monitor staff performance and provide feedback or coaching under the guidance of the Housekeeping Manager. Operational Support • Assist with the preparation and distribution of daily task assignments for the housekeeping team. • Support inventory management by tracking stock levels, managing supply orders, and distributing amenities and cleaning materials. • Oversee laundry operations, including linen tracking and quality checks. Guest Service Excellence • Respond promptly to guest requests, complaints, and special requirements, ensuring high levels of satisfaction. • Coordinate with other departments, such as Front Office and Maintenance, to resolve guest issues and ensure seamless operations. • Manage lost- and- found processes and other guest- related housekeeping concerns. Leadership Development • Participate in team briefings and contribute to enhancing housekeeping procedures. • Learn to address operational challenges, such as unexpected staff absences or high- demand periods. • Assist in the onboarding and training of new team members. Special Projects • Support seasonal cleaning initiatives, event preparations, and deep- cleaning projects. • Participate in efforts to enhance sustainability and efficiency within the department. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Learning Objectives By the end of the program, you will: • Acquire in- depth knowledge of housekeeping operations and supervisory responsibilities in a luxury hotel setting. • Develop leadership, decision- making, and problem- solving skills in a high- pressure environment. • Gain expertise in quality control, guest relations, and team management. • Build a solid foundation for a career in luxury hospitality, with opportunities for progression.RequisitosUE Residence • Enrollment in or recent graduation from a hospitality, tourism, or business management program. • Passion for delivering exceptional guest experiences in a luxury environment. • Strong organizational skills and attention to detail. • Proactive, adaptable, and eager to take on challenges. • Excellent interpersonal and communication skills. • Basic proficiency in English (additional languages are a plus) . • Willingness to work flexible hours and perform physically demanding tasks.
Proceso de selección continuo.FuncionesAs a Housekeeping Supervisor Trainee, you will immerse yourself in the operations of the housekeeping department at a luxury 5- star hotel. This 6- month program is designed to equip you with the skills, knowledge, and experience needed to excel in a supervisory role. You will work alongside experienced professionals, overseeing housekeeping staff, maintaining quality standards, and ensuring exceptional guest satisfaction. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Key Responsibilities During the six- month training program, you will gain exposure to the following areas: Supervisory Duties • Assist in supervising daily housekeeping operations, ensuring all areas are cleaned and maintained to 5- star standards. • Coordinate team schedules and delegate tasks to housekeeping staff. • Conduct inspections of guest rooms, public spaces, and back- of- house areas to ensure cleanliness, presentation, and safety standards. • Monitor staff performance and provide feedback or coaching under the guidance of the Housekeeping Manager. Operational Support • Assist with the preparation and distribution of daily task assignments for the housekeeping team. • Support inventory management by tracking stock levels, managing supply orders, and distributing amenities and cleaning materials. • Oversee laundry operations, including linen tracking and quality checks. Guest Service Excellence • Respond promptly to guest requests, complaints, and special requirements, ensuring high levels of satisfaction. • Coordinate with other departments, such as Front Office and Maintenance, to resolve guest issues and ensure seamless operations. • Manage lost- and- found processes and other guest- related housekeeping concerns. Leadership Development • Participate in team briefings and contribute to enhancing housekeeping procedures. • Learn to address operational challenges, such as unexpected staff absences or high- demand periods. • Assist in the onboarding and training of new team members. Special Projects • Support seasonal cleaning initiatives, event preparations, and deep- cleaning projects. • Participate in efforts to enhance sustainability and efficiency within the department. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Learning Objectives By the end of the program, you will: • Acquire in- depth knowledge of housekeeping operations and supervisory responsibilities in a luxury hotel setting. • Develop leadership, decision- making, and problem- solving skills in a high- pressure environment. • Gain expertise in quality control, guest relations, and team management. • Build a solid foundation for a career in luxury hospitality, with opportunities for progression.RequisitosUE Residence • Enrollment in or recent graduation from a hospitality, tourism, or business management program. • Passion for delivering exceptional guest experiences in a luxury environment. • Strong organizational skills and attention to detail. • Proactive, adaptable, and eager to take on challenges. • Excellent interpersonal and communication skills. • Basic proficiency in English (additional languages are a plus) . • Willingness to work flexible hours and perform physically demanding tasks.