IT Manager (Portugal)

As the Local IT Manager for Portugal, you own technology across the company's restaurants and corporate functions within the country. This role ensures technology reliably supports sales, operations, and guest experience across all restaurants in Portugal. You will align the country’s technology needs with the company's Global IT standards and programs run from its Spain headquarters. As the key link between local business and restaurants, and the central IT organization in Spain, you translate local priorities into actionable requests for the global technology team and deliver outcomes where possible locally.Location: Lisbon, Portugal (Hybrid)Reporting Line: Directly reports to Portugal Country Manager and functionally reports to Global IT based at the company's Spanish headquarters, while partnering closely with local business leadership.Travel: Regular travel across Portugal to restaurant locations and field teams; occasional travel to Spain.Key ResponsibilitiesControl and oversee the local technology environment, ensuring reliability of restaurant and corporate technology.Support local business and restaurant teams with their technology needs.Manage and prioritize the needs of the local business; resolve issues locally when empowered to do so and escalate to the global team in Spain when necessary.Maintain and monitor local technology operations; intervene technically as needed in areas such as payments and restaurant infrastructure.Serve as the primary point of contact locally, facilitating communication between the local teams and the central IT organization in Spain.Qualifications7+ years in technology leadership within multi-site Retail/QSR/Hospitality, including ownership of restaurant/store technology and field operations.Proven experience coordinating openings/remodels and managing vendors, budgets, and cross-functional programs.Strong program/project management skills; excellent written and verbal communication with non-technical stakeholders.Hands-on knowledge of in-store technologies (POS, KDS, kiosks, payments, networking/Wi-Fi), ITSM/ticketing and SLA-based service models.Familiarity with security and compliance frameworks (PCI DSS, GDPR) and integrations across restaurant systems.Fluency in English and Spanish.Degree in Computer Science, Information Systems, Telecommunications, or related field (or equivalent experience).Success Metrics (KPIs)Restaurant technology availability and mean time to restore (MTTR).Delivery of openings/remodels on time, on budget, and to standard.Vendor SLA attainment and cost efficiency.Security/compliance adherence and audit outcomes.Stakeholder satisfaction (Business/Operations) and service NPS.Why Join the CompanyImpact at national scale—own the full restaurant tech stack for Portugal and shape the guest and crew experience. Work closely with international IT teams on standards and innovations across established restaurant brands. Opportunities to grow within an international, fast-growing organization.