IT Operations Engineer

About Zowie:At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.We’re a team of over 100 very ambitious individuals on a mission to do just that.Zowie is now looking for a well-organized, process-driven systems administrator with strong communication skills to join us as IT Operations Engineer. If the challenge of safely and seamlessly managing devices and software used by a fast-growing, globally-distributed team excites you, let us know!What you'll do:Take ownership of IT onboarding & offboardingOversee software installations, updates, and licensesAutomate user provisioning and access managementProvide technical support to team members - address and resolve IT issuesAssist in maintaining and enhancing SOC2 compliance, ensuring all IT processes and systems meet required standardsImplement and manage security protocols to protect company data, systems, and networksContribute to security policies and trainingsCoordinate with external vendors for procurement of IT equipment and servicesMaintain detailed records of IT assets, procedures, and support requestsVisit our offices in Warsaw and Cracow to provide on-site support when necessaryCore competencies:Proficiency in managing MacOS and LinuxCommand line and scripting competencyStrong problem-solving skillsSolid understanding of device and network securityFamiliarity with SSO technologies, and user provisioning toolsExperience with SOC2, ISO27001 or other org-wide certification implementation processesDrive to help others solve their issuesOrganized, process-driven and detail-orientedSelf-directed, able to work independentlyEffective stakeholder managementNice to have:Experience managing large fleets of devices via MDM systems (preferably Jamf)Proficiency in managing WindowsClear, straight-to-the-point communicationWe are:• Ambitious and innovative. We never settle. We always look for better ways of doing things. • Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. • Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. • Growing fast. You’ll have a lot of autonomy and impact as we grow.