Junior Front Office Agent - Kimpton Vividora Barcelona Barcelona
2026-02-22
Barcelona, España
Descripción de la oferta
Proceso de selección continuo.FuncionesJunior Front Office Agent What's the job? As a Junior Front Office Agent, you'll be the friendly face guests rely on for a smooth, welcoming experience. You'll assist with transactions, provide local insights, and help create the warm atmosphere that makes our guests feel at home. Reports to the Front Desk Manager. Your day - to - day - Be the warm welcome that kicks off a memorable guest experience. - Support the Front Office Supervisors and Front Desk team in daily operations. - Greet IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. - Assist with guest bookings and share opportunities to enhance their stay. - Handle cash and credit transactions following established procedures. - Support the check - in and check - out process, including ID verification and key handling. - Assist guests with requests, questions or basic concerns, escalating when necessary. - Follow all safety procedures and hotel standards. - Take pride in your appearance and act as a brand ambassador. - Stay informed about daily events and hotel activities. What we need from you - Degree in Hospitality, Tourism or related field (recent graduates or final - year students welcome) . - Previous internship or up to 1 year of experience in Front Office or customer service. - Fluent in local language and English; additional languages are a plus. - Positive attitude, eagerness to learn, team spirit and passion for hospitality. What to expect from us - Discounted international room rates. - Real opportunities for growth within one of the largest hospitality companies. - Training programmes and access to IHG's learning platform. - Uniform and laundry service. - Meals while on duty. - Private health insurance discount. - Kimpton Benefits platform with exclusive employee discounts. - A fun, collaborative work environmentRequisitos.
Proceso de selección continuo.FuncionesJunior Front Office Agent What's the job? As a Junior Front Office Agent, you'll be the friendly face guests rely on for a smooth, welcoming experience. You'll assist with transactions, provide local insights, and help create the warm atmosphere that makes our guests feel at home. Reports to the Front Desk Manager. Your day - to - day - Be the warm welcome that kicks off a memorable guest experience. - Support the Front Office Supervisors and Front Desk team in daily operations. - Greet IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. - Assist with guest bookings and share opportunities to enhance their stay. - Handle cash and credit transactions following established procedures. - Support the check - in and check - out process, including ID verification and key handling. - Assist guests with requests, questions or basic concerns, escalating when necessary. - Follow all safety procedures and hotel standards. - Take pride in your appearance and act as a brand ambassador. - Stay informed about daily events and hotel activities. What we need from you - Degree in Hospitality, Tourism or related field (recent graduates or final - year students welcome) . - Previous internship or up to 1 year of experience in Front Office or customer service. - Fluent in local language and English; additional languages are a plus. - Positive attitude, eagerness to learn, team spirit and passion for hospitality. What to expect from us - Discounted international room rates. - Real opportunities for growth within one of the largest hospitality companies. - Training programmes and access to IHG's learning platform. - Uniform and laundry service. - Meals while on duty. - Private health insurance discount. - Kimpton Benefits platform with exclusive employee discounts. - A fun, collaborative work environmentRequisitos.