Junior/Middle Support Engineer

ELEKS Customer Support Office is looking for a Junior/Middle Customer Support Engineer (L2) in Portugal.ABOUT CLIENTOur client provides software for professional and financial services firms. It streamlines operations, improving workflow, compliance and data-driven decision making.REQUIREMENTS2+ years of relevant experienceKnowledge of help desk ticketing and workflowsSharp troubleshooting and analytical abilitiesBasic SQL, T-SQL programming experience is highly desirableSoap and Rest API KnowledgeDedication and commitment to resolve client issuesExperience with SaaS (cloud based) software and/or on-prem softwareAbility to work independently and within a teamGreat verbal and written communication skillsUpper-Intermediate English (written and spoken)RESPONSIBILITIESResponsible for investigating, triaging and resolving tickets that flow into the help desk queueApplies appropriate troubleshooting methods and techniques in resolving problems and documents all actions takenAssist clients with questions regarding technical product and configuration issuesResolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of Client satisfactionPrepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects)Identify potential delays in resolution, take corrective action, and manage communication to the clientProvide clear and concise verbal and written communications with client support contactsWHAT WILL YOU GET WITH ELEKSClose cooperation with a customerChallenging tasksCompetence developmentTeam of professionalsDynamic environment with low level of bureaucracyABOUT ELEKSELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.