Lead Community Manager

2024-12-24
Vietnam
Seedify.fund
Seedworld Studio is looking for an experienced Contract Lead Community Manager. This Contractor will be responsible for building, growing, and maintaining a vibrant and engaged online and offline community around the company's brand and game IPs. This role requires a combination of communication, strategic thinking, content ideation, and relationship-building skills to create a positive, supportive, and thriving environment for community members. The Contract Community Manager will act as the primary point of contact between Seedworld and its audience, helping to drive engagement and support.This is a 6 month contract estimated to commence in Jan 2025Responsibilities:Engage and build relationships with our players across numerous community platforms including Discord, Epic, Steam, Reddit, TG and more.Provide timely responses to community posts and reviews on Steam and Meta platforms, answering support needs for all of our IPs Develop and implement strategies to attract new members to our Discord communityProvide timely responses to the community on Discord, answering support needs, general engagement, and sharing informationWork closely with our mod team to ensure common community issues are being surfaced and addressedBe the primary representative for our live-service game to the community, being the voice to the player, sharing information, updates and collecting feedbackAnalyze community conversations weekly, creating a feedback strategy and system loop between our community and internal stakeholders to relay valuable input to improve brand offeringsWork closely with our Social Media Manager and Marketing Directors to align on marketing initiatives, sharing information with the community and driving engagement with our brandCoordinate and participate in Community Play Days and Community driven Q&As on a bi-weekly and quarterly basisRefresh the community guidelines ensuring adherence to the Seddworld brandConfidently monitor and moderate community conversations ensuring adherence to community guidelinesDevelop community engagement and growth performance metrics, providing weekly performance analysis and reporting on player sentiment, community health and growth with strategies to overcome any setbacksRequirementsRequired Skills/Abilities:Deep understanding of community management platforms and ecosystemsExemplary product and brand communications, copywriting, and creative writing skillsOutgoing and proactive in connecting with the community to build relationshipsKnowledge of the video game landscape, with focus on web3 games and its nuancesOrganized self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs, while working in a team environmentAbility to aggregate and analyze data, communicating key learnings cross-functionallyMust have excellent communication, time management, relationship building, conflict management, and organizational skillsMust have the ability to give and receive constructive feedbackShould be able to multi-task and to adapt easily to changePositive, professional, collaborative, and flexible attitudePreferred Education and Experience:4+ years experience in community management, social media management or marketing and have managed live-service gamesExperience working in small teamsExperience with quantitative and qualitative data analysisLocation:100% remoteBenefits:21 days of holidays / year + local bank holidays.Sick days.Budget for training / courses.Budget towards purchasing work equipment such as laptop.Salary:Monthly salary paid in stablecoins (USDC)