Lifecycle Marketing Manager

Our MissionAt Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our digital therapeutics — SleepioRx for insomnia, DaylightRx for anxiety — both recently cleared by the FDA, provide treatment anytime, anywhere. Our digital program - Spark Direct - helps to reduce the impact of persistent depressive symptoms. In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model, in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. Our VisionOver the next 5-10 years, we believe digital therapeutics (DTx) will transform the delivery of health care worldwide, providing access to safe and effective evidence-based treatments to billions. Big Health is in a prime position to take the lead in this transformation.Big Health is a remote-first company, and this role can be based anywhere in the US. We encourage you to apply even if you don’t meet 100% of the job requirements. Join Us.Job SummaryBig Health is seeking an experienced Lifecycle Marketing Manager to execute on enrollment driving marketing initiatives. This role will is responsible for driving enrollments to our suite of products within the B2B2C and DTC (patient) spaces and will play a critical role in the supporting the technical aspects of building and executing HTML email campaigns in addition to other campaign channels such as SMS, push notifications, direct mail and landing page updates. Responsibilities Become a customer enrollment expert specializing in cross-channel marketing, customer journeys and personalization tacticsCollaborate with cross-functional teams, including enterprise marketing, customer success, creative and product to execute campaigns that achieve business objectives and deliver measurable resultsMartech Oversight: Assist in shaping the martech stack inclusive of implementing new tools into the stack, partnering with ProdEng on data architecture into IterableCampaign Management: Oversee the build, execution, and optimization of marketing campaigns across multiple channels, including email, SMS, push, landing pages and direct mail.Analytics & Reporting: Monitor funnel performance metrics, analyze data to identify trends and opportunities, and provide regular reports on the effectiveness of funnel activities inclusive of channel health.A/B Testing & Optimization: Conduct A/B testing to improve funnel performance, experiment with different approaches, and implement best practices.Technology Management: Utilize marketing automation tools, CRM systems, and analytics platforms to manage the funnel and track customer journeys.Requirements At least 3 years experience in Lifecycle or email marketing role in a B2B2C (or DTC space highly preferred) Experience with Iterable is required–strong expertise in developing handlebar logic and leveraging Iterable’s suite of product features to build efficient, scalable campaignsExperience with updating landing page HTML/CSS is requiredKnowledge of HTML & CSS for emailProven success at increasing conversion rates and messaging engagement via lifecycle campaignsStrong domain knowledge of email, push, in-app, and SMS marketing channelsExperience with and understanding of lifecycle experimentation including A/B and multivariate testingExperience developing strategies inclusive of tactical plan development, brief writing and executionAnalytical chops to define success criteria, analyze data and surface actionable insightsTrack record of strong organizational skills with the ability to juggle multiple prioritiesTeam player mentality; develops strong relationships with cross-functional partners and clearly communicatesPreferred Qualifications:Experience with digital therapeutics or medical devicesExperience with Webflow a plusPrior experience in tech startup a plusBackground Backed by leading venture capital firms, Index Ventures, Octopus Ventures, and Kaiser Permanente Ventures. Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. To date, more than 12 million people across 60+ countries have access to Sleepio or Daylight.Working at Big HealthSurround yourself with the smartest, most enthusiastic and dedicated people you’ll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out - Having a bigger hearts and small ego are central to our values.Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements and more.Competitive salary packages including stock options.Commitment to Diversity, Equity, and InclusionWe at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance