Load Management Representative

ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY?Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)!We are seeking an innovative and agile LTL Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our LTL (less-than-truckload) Load Management team to coordinate and assist our carriers to ensure excellent service for our customers.DEPARTMENT: Load Operations LOCATION: Philippines- Remote WHAT YOU GET TO DO: Communicate with carriers regarding booked loadsCommunicate with external and internal parties regarding delays or issues with shipmentsTrack and trace shipments to ensure deadlines and delivery times are metKeep track of upcoming deliveries and possible delays that may occurResolve and manage communication with carriers when general issues ariseReport and manage accessorial and extra fees our carriers might chargeProvide carrier feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customersCollaborate with members of other teams to guarantee a smooth delivery processREQUIRED QUALIFICATIONS and EXPECTATIONS:1+ year of customer service experience LTL or transportation experience is a plusFamiliarity with Transportation Management Systems (TMS) is a plusStrong verbal and written communication skills Problem solving abilityFluent in English - verbal and writtenWORKING AT LOADSMART:Competitive base salaries - we believe in rewarding top talent Loadie Time Off - flexible PTOApply today!At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.