Manager

We are seeking a charismatic and people-oriented Manager to oversee business operations at our location. The ideal candidate is organized, can manage staff effectively, and is able to develop a proficiency at using our golf simulators. Golf experience is a bonus. The Manager reports directly to the owner.Train, manage and schedule our staff, which is usually 1 to 3 part-time employees, which fluctuates throughout the year.Set guests up on the golf simulators and explain the technology to customersHandle customer inquiries, resolve complaints, and ensure customer satisfactionOperate Point of Sale (POS) system efficientlyWork with our technology provider to address any issues with our simulatorsCultivate meaningful relationships with customersDisplay attention to detail by actively checking in with customers throughout their bookingDuring the summer (June, July, and beginning of August), manage the kids summer camps. There are 2 sessions per day that are each 3 hours long. Manage our leagues, including communicating with our league members, collecting fees, and facilitating the tournament. Take private party reservations and help with set upMonitor and run payrollMaintain a clean environmentEnsure opening/closing procedures are followedEnsure necessary supplies and toiletries are replenishedCreate a fun environment for our golfersPromote the Halfway House brand and experience at charity golf outings/special eventsWork with our partner, Golden Boy BBQ, to ensure our customers needs are metRequired Qualifications:2+ years of management experienceTechnology troubleshooting skillsExperience working in hospitality, hotel or golf courses/clubs a bonusExperience with golf simulator systems helpful but not requiredBasic knowledge of golf helpful but not requiredOn-Call, as needed, for operational concerns, support or issuesAvailability to be present in the space primarily nights and weekendsExemplary communication, time management and organization skillsUpbeat energy and enthusiasm and a positive attitudeAbility to think on your feet and manage customer expectationsAbility to stand, walk and bend for long periods of time